Apprentice Facilities Service Operative

4 weeks ago


Milton Keynes Buckinghamshire, United Kingdom Securitas Security Services Full time

Are you looking for a role where you really can make a difference and help people?
You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.
You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.
We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms.
Starting at £24,985 incrementally increasing to £28,072 after completion training modules.
Shifts: 12 Hours on a 4-day rolling period. (Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM
Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
Ensure that all systems/databases are updated in a timely and accurate manner.
Excellent customer service skills - Able to communicate at all levels.
Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
A flexible approach to working hours including the requirement for covering of holidays and sickness.


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