Customer Experience Expert

Found in: Jooble UK C2 - 3 weeks ago

Southport Merseyside, United Kingdom Inchcape Retail Limited Full time

Mercedes Benz of Southport
Customer Experience Expert
£
33 days annual leave
, including bank holidays,
Holiday buying scheme also available
Retail discounts
Gym discounts, cash healthcare plans
, and a cycle-to-work scheme
Car discounts
Flexible pension scheme
and Sharesave scheme to grow your savings
Family-friendly policies
that help you spend more time with the people that matter
A wellbeing programme to support you and your family
A community volunteering day
The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a customer experience expert, you will be an ambassador for one of the worlds leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
Proactively approaching customers to offer help and advice based on the customers requirements
Helps create the right retail environment for our customers
Planning and managing the Customer Journey
Helps facilitate the basic needs of our aftersales customers
Help facilitate the test drive experience of our product including product presentation and documentation
Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
Has a genuine desire to help people and the team
Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you dont need to love cars to work with us
-

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