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Customer Service Coordinator
3 months ago
Customer Service Coordinator - 5* housebuilder £35,000 basic plus bonus
We are working with a leading developer investing in great design and building superior specification homes.
They are looking for a Customer Service Coordinator, with excellent people skills and proficient IT knowledge to manage customers from the point of handover within their 2 year warranty period. You will strive to provide exceptional Customer Service and assist in the development of Customer Service standards, policies, and procedures.
You will have a Customer Service background in property and have excellent customer service skills, and want to join the business at time of growth.
On offer is a basic salary of £35,000 plus bonus.
In this role, you will use your communication and customer service skills, and a willingness to ensure customer ’ satisfaction is at the center of everything you do. You will be ambitious and driven as the company takes pride in developing their talent and progressing their careers.
You will be part of a close knit Customer Service team and report to the Customer Service Manager.
Delivers consistently high-quality and professional customer service, to internal and
external customers by telephone and in written communications.
Contractors, Managing Agents, the Sales Team and NHBC
Reports issues with defects management
Manages customer complaints to reduce escalation.
Previous experience as a Customer Service Coordinator, ideally having worked for a housebuilder, developer or housing association in a Customer Service/Care role
IT literacy with an excellent telephone manner
Excellent interpersonal skills and customer service with strong communication skills
Full and valid UK driving licence
