IT Service Desk Support

6 days ago


Germany, United Kingdom NetCologne IT Services GmbH Full time

IT Supporter (m/f/d) in the user helpdesk
Permanent position, full-time - Cologne Your tasks

Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL
Supporting the IT contact persons (m/f/d) in schools and with business customers
Ensuring trouble-free functionality of all IT systems and software applications in cooperation with 2nd level administration and the other IT teams
Deployment and configuration of workstations (Windows), Apple & Android devices
Remote management and maintenance of over 100,000 iOS and Android devices
You have IT-related vocational training or corresponding proven professional experience
You are very familiar with common PC operating systems such as Windows, Linux, Android, iPadOS and standard applications in the MS Windows environment
Ideally, you have some experience in user support, support and remote support and have already worked with ticket systems (preferably TANSS)
You are characterized by a strong customer and service orientation, as well as a structured and careful way of working
Fluent written and spoken German is a prerequisite
You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.


In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures.




A permanent, financially secure and long-term position
Regular internal and external training
Flexible working hours and a home office arrangement
Ultra-modern office space based on the "New Work" concept and chill-out & creative areas
An attractive company pension allowance including individual advice from an external service provider
A Germany ticket and JobRad offers for a comfortable journey to work
Flat hierarchies and open communication
Regular team events
30 days vacation + 4 custom days
NetCologne IT Services GmbH
Adolf-Grimme-Allee 3 | 50829 Cologne

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.
From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.


With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom and thus have digitalization fully under control.



  • Germany, United Kingdom NetCologne IT Services GmbH Full time

    IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time

    IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring...


  • Germany, United Kingdom Statistisches Landesamt Baden-Württemberg Full time

    IT infrastructure, process support and service desk As the largest information service provider in the state of Baden-Württemberg, we collect objective and neutral data on all important aspects of life. Our work forms the basis for analyses and decisions in politics, business and science. As a system and server administrator, you will install and...


  • Germany, United Kingdom Bundesanstalt für Immobilienaufgaben Full time

    IT Support Manager for the coordination of the IT support team (f/m/d) The Bundesanstalt für Immobilienaufgaben (BImA) is the federal government's real estate service provider, which supports the real estate policy objectives of the federal government and provides the necessary land and buildings for almost all federal authorities. Accordingly, we are...

  • Team Support

    1 month ago


    Germany, United Kingdom NetCologne IT Services GmbH Full time

    Head (m/f/d) Competence Team Network Permanent position, full-time - Cologne Your tasks Leading the team of approx. You act as a coach in your team and support your employees (m/f/d) in their development The planning, implementation and monitoring of network projects You are responsible for the expansion of your team as well as personnel...


  • Germany, United Kingdom UKSH Gesellschaft für IT Services mbH Full time €50,000 - €75,000

    IT Application Manager (m/f/d) Patient and Referrer Portal UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for administrative...


  • Germany, United Kingdom UKSH Gesellschaft für IT Services mbH Full time €50,000 - €75,000

    IT Application Manager (m/f/d) Patient and Referrer Portal UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for administrative...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time

    Head (m/f/d) Competence Team Application Deployment Permanent position, full-time - Cologne Your tasks As a member of the NC ITS management team, you will be responsible for the technical and disciplinary management of your future 5-person team You will be responsible for software distribution on tens of thousands of Windows computers with...

  • IT-Service Manager

    1 month ago


    Germany, United Kingdom NetCologne IT Services GmbH Full time

    IT Service Manager (m/f/d) Permanent position, full-time - Cologne Your tasks You are THE contact person for your customers and take care of all issues that arise You deal skillfully with escalations You have a complete overview of your customers - technically and organizationally You hold presentations and service review meetings...

  • IT-Service Manager

    1 month ago


    Germany, United Kingdom NetCologne IT Services GmbH Full time

    IT Service Manager (m/f/d) Permanent position, full-time - Cologne Your tasks You are THE contact person for your customers and take care of all issues that arise You deal skillfully with escalations You have a complete overview of your customers - technically and organizationally You hold presentations and service review meetings...

  • IT Supporter

    1 month ago


    Germany, United Kingdom NetCologne IT Services GmbH Full time

    IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring...

  • IT Supporter

    1 month ago


    Germany, United Kingdom NetCologne IT Services GmbH Full time

    IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring...

  • IT Service Manager

    2 weeks ago


    Little Germany, Bradford, United Kingdom UKSH Gesellschaft für IT Services mbH Full time €45,000 - €115,000

    IT Group Manager (m/f/d) Network in the area of system operation UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time

    Electronics technician (m/f/d) for energy and building technology (temporary) Permanent position, full-time - Cologne Your tasks The analysis of network topologies in the cable network and network distributors You have completed training in the field of electronics (e.g. electronics technician for energy and building technology) or have...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time

    Electronics technician (m/f/d) for energy and building technology (temporary) Permanent position, full-time - Cologne Your tasks The analysis of network topologies in the cable network and network distributors You have completed training in the field of electronics (e.g. electronics technician for energy and building technology) or have...

  • Training consultant

    4 weeks ago


    Germany, United Kingdom NetCologne IT Services GmbH Full time

    Permanent position, full-time - Cologne Your tasks Strategic and technical consulting for business customers in the Microsoft 365 environment with a focus on SharePoint Collaboration, planning and management of projects Conducting customer workshops and coaching sessions Supporting our customers in the SharePoint and Microsoft 365 cosmos...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time €45,000 - €70,000

    System Administrator (m/f/d) Field Service Permanent position, full-time - Cologne Your tasks On-site support for schools and business customers Independent error analysis and the creation of incidents Installation/configuration of the IT infrastructure at the customer's site Carrying out administration and maintenance work ...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time €45,000 - €70,000

    System Administrator (m/f/d) Field Service Permanent position, full-time - Cologne Your tasks On-site support for schools and business customers Independent error analysis and the creation of incidents Installation/configuration of the IT infrastructure at the customer's site Carrying out administration and maintenance work ...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time €45,000 - €70,000

    Permanent position, full-time - Cologne Your tasks Carrying out administration and maintenance work in our MDM system Further development of existing products in the Apple and Android areas Collaboration in projects and coordination of work packages You have IT-related vocational training and have already gained several years of...


  • Germany, United Kingdom NetCologne IT Services GmbH Full time €45,000 - €70,000

    Permanent position, full-time - Cologne Your tasks Carrying out administration and maintenance work in our MDM system Further development of existing products in the Apple and Android areas Collaboration in projects and coordination of work packages You have IT-related vocational training and have already gained several years of...