Client Relationship Manager
2 weeks ago
Salary: Competitive
Location: Hybrid – London 2 days per week
Contract: Permanent, full-time
Job Background
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of relationship managers working closely with internal and external teams to deliver-market leading courses.
An opportunity has arisen for an engaging and client-centric professional to come on board and work on one of our key accounts for a household-name accountancy firm.
We’re looking for someone who has proven relationship management experience, preferably from a professional services or learning background, so if this sounds like a good fit for you then apply now
Why work for BPP?
Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree. This is totally optional, but after you’ve passed your probation, you can study any of the courses across BPP Group.
Also, with hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.
In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.
On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.
Role Profile
In this role you would have total oversight of the relationship between our internal programme teams and a high-end accountancy client, with the ultimate aim of delivering the best learning experience possible.
As such, you will be responsible for:
- Acting as a key point of contact for the client training team and senior stakeholders – Answering queries and being on hand to deal with any issues that may arise.
- Working with internal departments to ensure that everything is in place for end-to-end programme logistics to run smoothly and on time.
- Ensuring that BPP are delivering on everything set out in the service level agreement.
- Tracking learner progress and success in order to report back to both internal and client stakeholders.
- Being an ambassador for BPP both internally and externally, communicating and promoting the vision and direction of the company with passion.
- Conducting logistical tasks including onboarding of learners and co-ordinating bookings etc.
Role Requirements
To be successful in this role you will need to have a proven track record in the following areas:
- It is essential that you have proven experience managing successful client relationships or accounts in a corporate setting to be successful in this role.
- Experience in the training or learning sector would be hugely advantageous – Otherwise proven interest in the sector is essential.
- Experience working with demanding clients showing strong communication skills and an attention to detail is essential.
- Very strong planning, co-ordination and administrative skills.
- You will also need experience working to strict SLAs and KPIs.
- You’ll need to be passionate about providing excellent client service with a proactive and professional attitude.
If you have any questions, please feel free to reach out to the team and if you think this could be the right fit for you then apply now
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