Trading Executive

What we’re after: - Trading Executive

Reporting Line Manager: - DTC Trading Manager

Lily’s Headquarters: - Goodge Street, Fitzrovia (with hybrid working between the office and working from home)

Equality and Inclusiveness at Lily’s Kitchen: -

At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use.

Location: -

This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home. There will also be occasional travel to our customers.

Your Lily’s Kitchen Promise – Pets, People & Planet: -

Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets.

Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective.

Your place at the Lily’s Kitchen Table: -

As a Trading Executive you will report into the Trading Manager and will be part of a team of 9. Direct to consumer (DTC) trading is the largest and fastest growing channel for the brand and the Trading Executive role is a vital component of the team and our 5 year strategy within Ecommerce. The Trading Executive will be responsible for merchandising the Lily’s Kitchen UK website, helping to ensure that it is performing optimally at all times. You will also liaise with international teams, updating our multi-lingual websites and support the Senior Digital Content Executive on expanding on our content strategy in the UK, helping it to reach new heights. Together with the rest of the DTC team, you will act as a brand guardian, taking collective responsibility for the performance of our websites and seeking to keep them as market leading experiences.

How will I make a difference?

Website Merchandising and Content Editing

• Keep our EU magazine websites up-to-date by liaising with and taking requests from EU teams
• Execute agreed changes on our EU magazine websites
• Upload promotion content and test promotion setup
• Upload new product content for launches and updates
• Merchandise product listings
• Report on website performance KPIs and optimise plans together with Trading Manager
• Feefo review platform product catalogue maintenance
• Execute website content update requests from Customer Care, Marketing and NPD departments
• Identify and escalate bugs on the websites
• Act as a guardian/champion of the online customer journey, being proactive to make simple changes fast and effectively

Content planning and briefing

• Plan and brief UK website promotion content together with the Trading Manager
• Plan and brief product page content together with the Trading Manager
• Plan and brief website banner content
• Ensure the digital content calendar is accurate and up to date
• Brief digital designers for change requests on EU magazine websites
• Brief copywriter and liaise with International Marketing team on translations regarding change requests for EU magazine websites

Other

• Supporting the Senior Digital Content Executive and Trading Manager with weekly and monthly reporting
• Contribute to the eCommerce planning processes
• Monitor benchmark and competition websites with a view to driving improvements

How will I be successful?

You will…

• Have 1 + years experience working in a digital content, eCommerce or eCommerce adjacent role essential
• Be technically confident, with experience using Content Management Systems essential
• Be highly organised with project management experience essential
• Well practiced at using your initiative, have an inquisitive attitude and keen to learn and grow essential
• Have a commercial mindset and be driven by results
• Be a team player with an appreciation of your effects on others and consideration for colleague’s priorities and goals essential
• Understanding of ecommerce essential
• Basic understanding of html desirable
• Understanding of digital content strategy and SEO desirable
• Experience working alongside creative teams to deliver digital content projects desirable
• Written skills in one or more EU languages a bonus, in particular German

Our Perks

At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:

• Dogs at work; what better way to put a smile on your face
• Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
• Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
• Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
• Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
• And more …

Lily’s Kitchen Story

At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world.

Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets.

Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes.

We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.

Our Vision.

We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees.

Our Values.

We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible.

Our People.

We seek out and develop talented people who love to succeed and make a positive difference in everything they do.