Engagement Manager

4 weeks ago

London, United Kingdom TriloDocs Full time

Are you excited about AI tools used for medical writing? TriloDocs is an AI tool that generates an initial draft of a Clinical Study Report that accurately reflects the source material (protocol, statistical analysis plan, data tables and figures). The tool not only creates formatted tables and figures but also meaningful text around them, highlighting clinically relevant findings with no risk of hallucinations or ‘making things up’. The medical writer and the clinical team have a first draft to discuss in a matter of days instead of weeks. The tool is unique – created using over 100 years of medical writing experience. TriloDocs is created by medical writers for medical writers.
This is a full-time hybrid role for a Client Enablement Manager.

You will be responsible for ensuring client satisfaction with our product and service. They will also be responsible for the coordination of client onboarding and ongoing training, analysing customer data, supporting retention strategies, and providing excellent customer service.

This hybrid position is based in London, UK .

Qualifications:
Medical writing knowledge and experience (Ideally phase 3 comparative studies - CSRs)
Customer Satisfaction, relationship building, and customer service skills
Analytical Skills for interpreting data, feedback and translating those insights
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Bachelor's degree in a related field such as science, business or marketing

Key Responsibilities:
Develop and execute comprehensive training programs for end-users to ensure they effectively utilise the AI product.
Conduct training sessions, both onsite and remote, tailored to the specific needs and skill levels of clients.
Collaborate with the product development team to understand new features and updates, and incorporate them into training materials.
Provide ongoing support and guidance to clients, addressing any questions or issues related to product usage.
Gather feedback from clients regarding training effectiveness and product usability, and use this feedback to continuously improve training programs.
Serve as a subject matter expert on the AI product, staying up-to-date on industry trends and best practices.
Build strong relationships with clients, acting as a trusted advisor and advocate for their success.
Monitor client usage and adoption metrics, identifying opportunities for upselling or expansion of services.

Profile:
Strong analytical skills, attention to detail, as well as hands-on mentality
Very good knowledge of MS-Office (Excel, PowerPoint), and CRMs (like HubSpot)
Delivery mindset and you achieve goals in a dynamic environment
Experience in the internet, software, or the startup industry
You are fluent in English

  • Worker

    2 months ago

    London, Greater London, United Kingdom Youth Engagement Full time

    About Us akt is the UK's national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people...

  • Digital Product Officer

    1 week ago

    London, United Kingdom Digital Engagement Full time

    An exciting opportunity has arisen for a Digital Product Officer, who will be responsible for helping the Digital Product Team to manage and improve the user experience of our user-facing platforms. Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We...

  • Orchestra Manager Royal College of Music

    10 hours ago

    London, United Kingdom International Arts Manager Full time

    Job Summary The Orchestra Manager has overall responsibility for the delivery of the RCM orchestra and large ensemble programme. It is a crucial role in supporting the College’s programme of public performances. Job Description Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and...

  • Orchestra Manager Royal College of Music

    1 week ago

    London, United Kingdom International Arts Manager Full time

    Job Summary The Orchestra Manager has overall responsibility for the delivery of the RCM orchestra and large ensemble programme. It is a crucial role in supporting the College’s programme of public performances. Job Description Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and...

  • Engagement Manager

    24 hours ago

    London, United Kingdom Chartered Management Institute Full time

    Location:Home-based with travel nationally as requirednReports to:Associate Head of EngagementnSalary:£42,140 plus excellent benefitsnClosing Date:14th June 2024About the role:nHere at CMI, working in partnership is part of our DNA. Our Partner Engagement Team works to support our continued growth through building and maintaining strong partnerships with...

  • Engagement Manager

    4 days ago

    London, United Kingdom ROYAL SOCIETY Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Scope The Royal Society is the independent scientific academy of the UK, dedicated to recognising, promoting and supporting excellence in science and encouraging the development and use of science for the benefit of humanity. It is a self-governing...

  • Engagement Manager

    2 weeks ago

    London, United Kingdom ROYAL SOCIETY Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Scope The Royal Society is the independent scientific academy of the UK, dedicated to recognising, promoting and supporting excellence in science and encouraging the development and use of science for the benefit of humanity. It is a self-governing...

  • Engagement Manager

    2 weeks ago

    London, United Kingdom ROYAL SOCIETY Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Scope The Royal Society is the independent scientific academy of the UK, dedicated to recognising, promoting and supporting excellence in science and encouraging the development and use of science for the benefit of humanity. It is a self-governing...

  • Engagement Manager

    2 weeks ago

    London, United Kingdom Publicis Groupe Full time

    Job Description We are seeking a motivated Engagement Manager to join the team. This Engagement Manager will play a crucial role in supporting our agency teams on client engagement initiatives and assisting in the training of agency specialists. This role requires great presentation skills, an attention to detail and an ability to proactively engage...

  • Engagement Manager

    2 weeks ago

    London, United Kingdom Publicis Groupe Full time

    Job DescriptionWe are seeking a motivated Engagement Manager to join the team. This Engagement Manager will play a crucial role in supporting our agency teams on client engagement initiatives and assisting in the training of agency specialists. This role requires great presentation skills, an attention to detail and an ability to proactively engage with...

  • Engagement Manager

    4 days ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    An  Engagement Manager  is a key professional in management consulting or professional services firms, responsible for overseeing key strategic client engagements and relationships across different business units at a senior level acting as an SME in the fraud industry. They manage and nurture client relationships, providing strategic guidance and...

  • Engagement Manager

    4 days ago

    London, United Kingdom RELX Full time

    An  Engagement Manager  is a key professional in management consulting or professional services firms, responsible for overseeing key strategic client engagements and relationships across different business units at a senior level acting as an SME in the fraud industry. They manage and nurture client relationships, providing strategic guidance and...

  • Engagement Manager

    1 week ago

    London, United Kingdom FiscalNote Full time

    About the PositionAs we plan for continued growth, we are seeking an Analyst to join our high growth Global Consulting team. FiscalNote Global Intelligence Advisory team works with our clients on projects across the key decisions and workflows of the world’s largest multinationals, with primary focus on strategic planning, market assessment, and commercial...

  • Engagement Manager

    4 days ago

    London, United Kingdom FiscalNote Full time

    About the Position As we plan for continued growth, we are seeking an Analyst to join our high growth Global Consulting team. FiscalNote Global Intelligence Advisory team works with our clients on projects across the key decisions and workflows of the world’s largest multinationals, with primary focus on strategic planning, market assessment, and...

  • Engagement Manager

    1 week ago

    London, United Kingdom FiscalNote Full time

    About the Position As we plan for continued growth, we are seeking an Analyst to join our high growth Global Consulting team. FiscalNote Global Intelligence Advisory team works with our clients on projects across the key decisions and workflows of the world’s largest multinationals, with primary focus on strategic planning, market assessment, and...

  • Engagement Manager

    2 weeks ago

    London, United Kingdom FiscalNote Full time

    About the Position As we plan for continued growth, we are seeking an Analyst to join our high growth Global Consulting team. FiscalNote Global Intelligence Advisory team works with our clients on projects across the key decisions and workflows of the world’s largest multinationals, with primary focus on strategic planning, market assessment, and...

  • Client Engagement Manager

    3 days ago

    London, United Kingdom eClerx Full time

    **CLIENT ENGAGEMENT MANAGER** Location: London, United Kingdom Hire Type: Full-time Experience: Strong experience in client management and engagements Vertical: eClerx Digital **Role Summary** We are looking for an entrepreneurial, highly motivated, and relational Client Engagement Manager with a heavy focus on business...

  • Engagement Delivery Manager

    1 month ago

    London, United Kingdom DCC Full time

    **The Role - Engagement Delivery Manager, Salary £53,000 - £57,000 p.a.** The role will be accountable for driving forward improvements in our engagement approach outside of the Smart Energy Code governed committees and focus on direct engagement with customers. Oversee the narrative and discussion through forums such as the DCCled Quarterly Finance Forum,...

  • Communications and Engagement Manager

    19 hours ago

    London, United Kingdom Just Group plc Full time

    Part Time Employee Communications and Engagement Manager Part Time Employee Communications and Engagement Manager (IT & Change) Part Time - 3 days a week London (City) - Hybrid (2 days a week) We have an exciting opportunity for an Employee Communications and Engagement Manager to join our business and partner with our IT function on part time basis....

  • Sustainability Engagement Manager

    6 days ago

    London, United Kingdom Mason Blake Full time

    Our client, a global institutional asset manager is looking to hire an Sustainability & ESG engagement professional to help support the growth of the firm’s company engagement process within global equities The successful candidate will be responsible for successfully delivering engagement plans and conducting ESG analysis on stocks in global equity...