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Area Centre Manager

1 month ago

Christchurch Dorset, United Kingdom Southern Co-op Full time

Join Our Team as an Area Support Centre Manager
You’ll manage, develop and mentor the Funeral Service Operatives team so client expectations are exceeded by delivering the best end of life client experience throughout all support centres and back of house operations.
As this is field based you are required to hold a full driving licence valid in the UK. A company car is provided as part of this role.  
Embrace and support the delivery of the End-of-Life Services vision. Manage and deliver business objectives to ensure all funerals are delivered in a professional, caring, and empathetic manner in-line with procedures
Support the Funeral Operations & Logistics Manager to develop and evolve the support centre operation and funeral delivery proposition and deliver the changes required professionally and positively
Assist and ensure timely investigation of complaints. Report findings as necessary in line with complaints policy and procedure
Embrace and endorse the bereavement and aftercare service for individuals, groups and colleagues
Manage, coach, and develop Funeral Assistants and Area Support and Logistics Specialist
Manage all elements of team performance including regular reviews, recruitment, underperformance, sickness, and absence.
Highlight gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing and learning & development for discussion and review
Deliver key financial KPIs and other financial targets on budget
Support the delivery of the End-of-Life Services / Southern Co-op business plan and service proposition ensuring commercial sensitivity
Robustly manage personnel budget and other P&L costs, authorisation of overtime, colleague rotas, and processing of payroll
Ensure compliance is proactively implemented across all policies and regulation
Endorse and implement the key associated aspects of risk management
Implement and deliver the society’s community engagement business plan ensuring active individual and team involvement by promoting the End-of-Life Services / Southern Co-op brand proactively and positively
Liaise with external agencies and participate in business and professional networking opportunities to promote the activities and services of End-of-Life Services / Southern Co-op
Strong logistical management in an operational environment with commercial and financial awareness
Knowledge or experience of a funeral operational environment
Experienced in developing, coaching and managing a team through excellent people management and leadership skills.
Excellent planning and organisational skills ensuring attention to detail at all times and display the ability to be flexible and adaptable.
Excellent time management and prioritisation skills
IT literate and a competent user of MS Office 
Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community
Become part of the family with Southern Co-op, who are proud to serve local communities and put people first.
31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years’ service.
~20% discount in stores
~ Healthcare cash plan
~ Share incentive plan
~ NEST pension
~ Opportunities to develop your skills through apprenticeships and our own in-house training & development programme

 

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