Contact Centre Sales Advisor
1 month ago
Our Sales Advisors are a key part of our business , which has been has been looking after people for 160 years. Bullen Healthcare is a family owned business employing about 180 people, and we are the largest independent company of our type in the UK.
Our Sales Advisors are responsible for signing up new customers by contacting people who have responded to one of our marketing campaigns and selling the benefits and unique positioning of the Bullen service, and for ensuring existing customers have the information to make informed choices about the products they use.
There is no cold calling, and our service is free for the people who use it.
We currently have two opportunities in our Liverpool HQ,, situated opposite Brunswick Station.
All roles are office based.
As part of the Bullen team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers by providing excellent service. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.
Key tasks
- Call people who have responded to a marketing campaign, understand the issues they are facing and identify where Bullen can help make their lives a little bit easier
- Register new customers to the Bullen service
- Manage workload to ensure all customers are contacted as per your diary schedule
- Ensure that all calls are completed to the highest possible standard
- Handle Inbound telephone enquiries
- Data entry (which may include first order for the patient)
- Meet individual daily targets as set by the business
- Flexible to change in order to meet business needs
- Work within regulatory and GDPR requirements
Skills and Experience
- Self motivated and works well on their own.
- Sales experience and customer-focus
- Resilient and flexible in a demanding and fast paced environment.
- Attention to detail.
- Uses initiative and is accountable to take ownership and action tasks.
- Effective communication and rapport building skills, warm and friendly telephone manner
- Able to communicate well with internal and external colleagues to ensure an excellent service
- Team player
- A “Can do” attitude and positive approach to receiving feedback
- Excellent verbal and written communication skills in English
- Knowledge of Microsoft Office suite is preferred
- Experience using MS Dynamics or other CRM systems is an advantage
If this sounds like you, click "Apply" to find out more.
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