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Contact Centre Sales Advisor

4 months ago

Liverpool, United Kingdom Bullen Healthcare Full time

Our Sales Advisors are a key part of our business, which has been has been looking after people for 160 years. Bullen Healthcare is a family owned business employing about 180 people, and we are the largest independent company of our type in the UK.



Make your application after reading the following skill and qualification requirements for this position.

Our Sales Advisors are responsible for signing up new customers by contacting people who have responded to one of our marketing campaigns and selling the benefits and unique positioning of the Bullen service, and for ensuring existing customers have the information to make informed choices about the products they use.


There is no cold calling, and our service is free for the people who use it.


We currently have two opportunities in our Liverpool HQ, situated opposite Brunswick Station. Both roles are on-site and full time.


As part of the Bullen team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers by providing excellent service. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.


Key tasks


Call people who have responded to a marketing campaign, understand the issues they are facing and identify where Bullen can help make their lives a little bit easierRegister new customers to the Bullen serviceManage workload to ensure all customers are contacted as per your diary scheduleEnsure that all calls are completed to the highest possible standardHandle Inbound telephone enquiriesData entry (which may include first order for the patient)Meet individual daily targets as set by the businessFlexible to change in order to meet business needsWork within regulatory and GDPR requirements


Skills and Experience


Self motivated and works well on their own.Sales experience and customer-focusResilient and flexible in a demanding and fast paced environment.Attention to detail.Uses initiative and is accountable to take ownership and action tasks.Effective communication and rapport building skills, warm and friendly telephone mannerAble to communicate well with internal and external colleagues to ensure an excellent serviceTeam playerA “Can do” attitude and positive approach to receiving feedbackExcellent verbal and written communication skills in EnglishKnowledge of Microsoft Office suite is preferredExperience using MS Dynamics or other CRM systems is an advantage


If this sounds like you, click "Apply" to find out more.