Warehouse Returns Manager
2 weeks ago
The Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to excellence. Key Responsibilities Returns Operations Management Oversee the day-to-day handling of product returns, exchanges, and refunds across multiple channels. Ensure all returns are processed within agreed timeframes and in line with company policy. Collaborate with warehouse and logistics partners to ensure returned stock is assessed, restocked, or disposed of correctly. Policy & Compliance Maintain and update the returns policy, ensuring it is fair, customer-friendly, and compliant with consumer rights. Balance customer satisfaction with commercial efficiency, protecting the brand from unnecessary losses. Provide training and coaching to ensure the team understands procedures, SLAs, and the importance of a consistent brand tone. Process Improvement & Analysis Track and analyse returns data to identify trends, root causes, and areas for improvement. Work with Product, Quality Control, and Customer Care to reduce avoidable returns and enhance overall product satisfaction. Implement new tools, systems, and processes to improve efficiency and customer experience. Customer Experience Focus Partner with the Complaints Manager and Customer Care team to support escalated return queries. Ensure all communications about returns are clear, empathetic, and in line with the P. Louise brand voice. Skills & Experience Proven experience in returns management, logistics, operations, or a similar customer-focused leadership role. Strong knowledge of consumer rights and returns legislation. Excellent organisational and problem-solving skills with attention to detail. Data-driven mindset with the ability to present insights and implement improvements. Leadership experience with a track record of coaching and motivating a team. A genuine passion for customer service and the beauty industry.
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Warehouse Returns Manager
24 hours ago
Stockport, United Kingdom P Louise Full timeWarehouse Returns ManagerAre you the right candidate for this opportunity Make sure to read the full description below.Location: Stockport, United KingdomThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team,...
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Warehouse Returns Manager
5 days ago
Stockport, United Kingdom P Louise Full timeThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to...
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Warehouse Returns Manager
2 weeks ago
Stockport, United Kingdom P Louise Full timeThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to...
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Warehouse Returns Manager
6 hours ago
Stockport, United Kingdom P Louise Full timeJob DescriptionThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our...
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Warehouse Returns Manager
7 days ago
Stockport, United Kingdom P Louise Full timeThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to...
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Warehouse Returns Manager
2 weeks ago
Stockport, United Kingdom P Louise Full timeThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to...
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Warehouse Returns Manager
2 days ago
Stockport SK RT, United Kingdom P Full timeThe Returns Manager will be responsible for managing the full returns process, ensuring efficiency, fairness, and customer satisfaction while minimising costs and errors. You will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to...
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Warehouse Operative
2 weeks ago
Stockport, United Kingdom Fireplace Warehouse Full timeFireplace Warehouse are a fast paced and rapidly growing on-line retailer specialising in heating-stoves, fireplaces, outdoor heating and BBQ's. We are looking for talented individuals who are looking to make or further a career in a dynamic online retail environment with opportunities to gain promotion as we continue our growth. The products we supply have...
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Warehouse and Operations Manager
1 week ago
Stockport, Greater Manchester, United Kingdom P Louise Full timeYou will oversee the returns team, streamline operations, and work closely with warehouse, logistics, and customer care teams to make sure our processes reflect our commitment to excellence. Ensure all returns are processed within agreed timeframes and in line with company policy. Collaborate with warehouse and logistics partners to ensure returned stock...
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Online Fulfilment
2 weeks ago
Manchester, United Kingdom Zachary Daniels Recruitment Full timeOnline Fulfilment & Returns Manager | Manchester | E-comm | £55kLocation: Greater ManchesterIndustry: Fashion / D2C E-commerce I'm recruiting for an Online Fulfilment and Returns Manager to own the post-purchase journey, leading fulfilment, delivery, and reverse logistics while driving efficiency and customer satisfaction at scale. The Role You will lead...
