Training and Digital Officer
1 month ago
Skills Coach - Retail, Customer Service & Management
Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners succeed in their learning programme? We are looking for experienced skills coaches with previous knowledge and experience within the Retail, Customer Services and Management sector to share their expertise with cohorts of engaged and motivated learners.
Providing blended academic and pastoral advice, guidance, and support, ensuring a safe and conducive working environment.
Provide inspirational support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential.
Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners.
Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience.
Anticipate and overcome barriers to progress and inspire achievement, ensuring that learning is inclusive and supports diversity.
Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner’s characteristics, meet quality standards and funding compliance, along with demonstrating progression.
Conduct and interpret detailed skills gap analysis with learners to accurately identify learner’s starting points, prior achievements, and experience.
Deliver immersive, differentiated, and impactful interactions, embedding Maths and English, to ensure active participation by all learners in the groups, through a variety of methods, which contribute to positive learning outcomes.
Grade A-C GCSE in English and Maths or equivalent
Sector competency for Retail, Customer Services and Management.
Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire
Level 3 Certificate Assessing Vocational Achievement (CAVA) qualification or willingness to acquire one
ILM Level 3 Certificate in Effective Coaching & Mentoring
Experience in using digital technologies to deliver learning
Experience of providing interactive and engaging teaching, training, and development opportunities to adults
Knowledge of the Awarding Organisations, Funding Bodies, HMEI and other regulatory arrangements for example (Scottish Qualification Authority (SQA) and Skills Development Scotland (SDS)
BUPA Healthcare - Cash plan
25 Days annual leave plus Bank holidays
Additional Annual Leave Purchase Scheme
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