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Training Services Consultant

2 months ago

Kidlington Oxfordshire, United Kingdom Steven Eagell Group Full time €45,000

Service Advisor*
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as *Service Advisor* at our *Oxford* branch. This is a full-time role, working Monday – Friday 8:00am – 6:00pm, with rotational Saturdays. We will provide excellent training and genuine career progression opportunities in return.
*Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
* Talks and listens to customers to build rapport and understand their service/repair requirements.
* Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
* Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
* Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
* Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.
*A proven high level of customer service skills, and enjoyment in working with the people.
* Previous experience of working in customer service, preferably in an automotive setting but not essential
* A team player who offers help and support to others.
* Full-time, permanent position
* Car Benefit Scheme (after successful completion of probation period)
* Comprehensive training provided.
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Staff discount scheme
* Sick pay
* Health and wellbeing programme
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*By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. Job Type: Permanent
Company pension
* Cycle to work scheme
* Employee discount
* Private medical insurance
* Referral programme
* Sick pay
* Store discount
Monday to Friday
Bonus scheme