Senior System Analyst

2 weeks ago

United Kingdom Investigo Full time

Senior IT system Analyst- Power Apps As Senior IT System Analyst: you will be a key team member of the IT team working primarily on various systems. You will lead on specific IT projects/support and will also be ready to be hands on to offer configuration (1st/2nd line support) on key IT applications for corporate team and mainly focusing on Power apps and various CRMs.
Work on IT projects, leading on analysis, configuration, change, test and on application/hardware projects as needed, as apt leading on smaller manageable projects to deliver change.
Be a visible team lead, in a matrix management setting offer hands-on configuration support across a key IT application(s), including AD, telephony, CRM and IT reporting tools.
Teamwork with IT Management to offer relevant support on other operation and projects. Review the application catalogue and offer support as needed in audit readiness.
Liaise with our IT support partners to assist/own with support tickets following defined support processes.
Teamwork with the IT Team leads junior colleagues and Head of IT to offer other day to day support to enable/underpin business operation as needed/escalated or delegated to.
Teamwork with IT leads / Management to ensure smooth running of all BAU procedures, and supporting on out of hours change windows.


Microsoft Certified: Strong Office 365skills
CRM administration and change planning/control.
Experience delivering IT support /operations or project change, in a hands-on role, capturing and delivering on business needs with internal and external suppliers.
The ability to own and be accountable to deliver IT service or projects change from requirements to operations.
An awareness of and commitment to supporting and facilitating diversity and inclusion

Working experience in an ITIL problem, change and incident management function or environment.
Experience in an applied Application Support role as team lead or specialist

Strong Office 365skills (or willingness to learn)
IT Support Desk
Office 365 Admin

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