Senior System Analyst

2 months ago

United Kingdom Investigo Full time

Senior IT system Analyst- Power Apps

As Senior IT System Analyst: you will be a key team member of the IT team working primarily on various systems. This role will have a heavy involvement in RPA and Power Apps.


Role and Responsibilities:

You will lead on specific IT projects/support and will also be ready to be hands on to offer configuration (1st/2nd line support) on key IT applications for corporate team and mainly focusing on Power apps and various CRMs.

Work on IT projects, leading on analysis, configuration, change, test and on application/hardware projects as needed, as apt leading on smaller manageable projects to deliver change.

Be a visible team lead, in a matrix management setting offer hands-on configuration support across a key IT application(s), including AD, telephony, CRM and IT reporting tools.

Teamwork with IT Management to offer relevant support on other operation and projects. Review the application catalogue and offer support as needed in audit readiness.

Liaise with our IT support partners to assist/own with support tickets following defined support processes.

Teamwork with the IT Team leads junior colleagues and Head of IT to offer other day to day support to enable/underpin business operation as needed/escalated or delegated to.

Teamwork with IT leads / Management to ensure smooth running of all BAU procedures, and supporting on out of hours change windows.



Experience

Minimum 1 year experience in RPA and Power apps experience

Microsoft Certified: Power Platform Fundamentals

Strong Office 365skills

CRM administration and change planning/control.

Experience delivering IT support /operations or project change, in a hands-on role, capturing and delivering on business needs with internal and external suppliers.

Proven ability to offer functional advice on how to use key business applications

Proven knowledge of problem-solving working in an operational support environment, triaging tickets and working to resolve problems to reduce further incidents.

The ability to own and be accountable to deliver IT service or projects change from requirements to operations.

An awareness of and commitment to supporting and facilitating diversity and inclusion


Working experience in an ITIL problem, change and incident management function or environment.

Experience in an applied Application Support role as team lead or specialist


Skills/knowledge

Ability to prioritise & organise own work in a busy environment

Strong Office 365skills (or willingness to learn)

IT Support Desk

Office 365 Admin

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