Technical Operational Manager

1 month ago


Teddington Gloucestershire, United Kingdom PRS Full time

Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment
Ensuring eLearning is completed and fully up to date for yourself and the team • Reviewing, maintaining and scheduling role and business specific training for yourself and the engineers within the team • Attend and participate in any relevant training courses
Manage holiday and sickness, maintaining the correct and required staff level on site
Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met
Delivery of the Module Maintenance programme, utilising both the in-house engineers and specialist sub-contractors
Management of the supply chain - including sub-contractors and suppliers • Attending ad-hock, Weekly and Monthly and Client meetings
To manage and submit monthly report and compliance information to the Account Manager • Reporting to and supporting the Account Manager
Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall financial WIP report with the support of the Lead Contract Support
Creating and implementing a training plan for the operational teams; Ensuring that compliance documents; contract logbooks are fully up to date and audit ready
Ensuring that all external portals for contract information are regularly updated according to work completion
Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or staff
To co-ordinate and manage the maintenance and uptime of assets and critical plant for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
To ensure that significant operational events are reported to building leads & estates team as soon as possible, implementing plans to mitigate any risk which may have impact to science.
Resolving technical issues, working collaboratively with the Hard Services Manager, by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
Aid Account Manager in Forecast Document updates monthly
Support in Management of CAFM Explorer System and reporting
Attend and actively participate in weekly Webquote meeting with Account Manager and Customer • Webquote management / raise Extra Works jobs in a timely manner
Working within the team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
Ensuring business policies and processes are effectively communicated and implemented within the Team.
Liaise and keep informed the senior management on all aspects of contract risks within scope of role.
Hazard Reports, training & competency records, PPE, toolbox talks
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations



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