Atcc Technical Specialist

4 weeks ago


Teddington, United Kingdom LGC Limited Full time

Are you looking for an opportunity to _use your cell culture Lab experience_ within a commercial setting and deliver excellent technical support to our customers?

We are looking for an enthusiastic expert in cell biology interested in working in technical support to delight and exceed our customers expectation.

This is a hands-on role and as part of a technical team mainly based in UK (or home based) will manage a busy case inbox with enquiries from internal and external customers across Europe and Africa, plus liaising with Suppliers mainly in US and Europe.

In addition to daily customer facing activity, this role will also involve a number of administrative tasks including, but not limited to product data, quality, compliance, regulatory and occasionally operations.

**Key result areas**:

- Front line helpdesk - Managing busy tech support case box ensuring that all customers are responded to within agreed service levels
- Problem-solving customer cases in the bio-tech inbox by utilizing scientific knowledge and experience. This will also involve helping staff with cell biology queries
- To authorise or decline product replacement requests for all customers in the territories defined above.
- Be an internal SME and technical resource relating to product utility or specification or performance
- To provide reports as necessary to support the monthly management reporting cycle.
- Manage all customer interactions through the assigned CRM, currently Salesforce, and meeting associated KPI’s around case response and resolution.
- To assist with the management of product information on business systems across the group.
- Liaise with colleagues at the ATCC in USA to, amongst other tasks, progress resolve complex case resolution.
- Ensures that all engagements with customers and stakeholders are to highest possible standards at all times as required to represent the LGC and ATCC Premium Brands.

**Qualifications**
- Higher academic qualification in life sciences discipline (preferred MSc and above)
- Laboratory experience culturing mammalian cell lines plus other molecular biology techniques
- Passion and curiosity for Life Sciences essential
- Great communication skills, written and oral
- Ability to troubleshoot cell biology problems or answer academic questions from customers
- Good level of computer literacy and keyboard skill
- Experience culturing mammalian cell lines, performing assays and researching scientific material
- Previous customer facing role (not necessarily science related)



  • Teddington, United Kingdom NPL Full time

    NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements processes.You’ll be joining the Enterprise Systems team, who have responsibility for 2nd and 3rd line end user support, managing the One...


  • Teddington, United Kingdom NPL Full time

    NPL is hiring for a permanent SeniorTechnical Specialist. The focus for this role is on Dynamics 365Finance & Operations, providing technical guidance andexpertise around end user support and the ongoing improvementsprocesses. You’ll be joiningthe Enterprise Systems team, who have responsibility for 2nd and3rd line end user support, managing the One...


  • Teddington, United Kingdom NPL Full time

    Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements...


  • Teddington, United Kingdom NPL Full time

    Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements...


  • Teddington, United Kingdom National Physical Laboratory Full time

    About the Role NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements processes. You’ll be joining the Enterprise Systems team, who have responsibility for 2nd and 3rd line end user...


  • Teddington, United Kingdom NPL Full time

    NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements processes. You’ll be joining the Enterprise Systems team, who have responsibility for 2nd and 3rd line end user support, managing the One...


  • Teddington, United Kingdom NPL Full time

    NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements processes. You’ll be joining the Enterprise Systems team, who have responsibility for 2nd and 3rd line end user support, managing the One...


  • Teddington, Greater London, United Kingdom NPL Full time

    Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements processes....


  • Teddington, Greater London, United Kingdom NPL Full time

    Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. NPL is hiring for a permanent Senior Technical Specialist. The focus for this role is on Dynamics 365 Finance & Operations, providing technical guidance and expertise around end user support and the ongoing improvements processes....


  • Teddington, United Kingdom PRS Full time

    Technical Operations Manager 48K Key Task Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing...


  • Teddington, United Kingdom PRS Full time

    Technical Operations Manager 48KKey TaskLine Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team EmployeesRecruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing team;...


  • Teddington, United Kingdom PRS Full time

    Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment Ensuring eLearning is completed and fully up to date...


  • Teddington, United Kingdom National Physical Laboratory Full time

    About the Role NPL is seeking an NMR specialist or an MRI specialist with experience in NMR to join its MRI team. The position would suit someone with experience in NMR characterisation of materials or biological samples materials (solid, liquid, solution, gaseous state experience is all relevant) and experience in time domain analysis. The vacancy is...


  • Teddington, Gloucestershire, United Kingdom PRS Full time

    Technical Operations Manager 48K Key Task Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing...


  • Teddington, Gloucestershire, United Kingdom PRS Full time

    Technical Operations Manager 48K Key Task Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing...


  • Teddington, Gloucestershire, United Kingdom PRS Full time

    Technical Operations Manager 48K Key Task Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing...


  • Teddington, Gloucestershire, United Kingdom PRS Full time

    Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment Ensuring eLearning is completed and fully up to...


  • Teddington, Gloucestershire, United Kingdom PRS Full time

    Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment Ensuring eLearning is completed and fully up to...

  • Senior Engineer

    1 month ago


    Teddington, United Kingdom Department for Business, Energy & Industrial Strategy Full time

    Office for Product Safety & Standards **Senior Engineer** SEO £41,055 - £45,565 Teddington, SW London **From policy-making to incident investigation, your product testing expertise will provide vital evidence** **The challenge** Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted...

  • Head of Engineering

    1 week ago


    Teddington, United Kingdom UK Civil Service Full time

    Job summaryAbout OPSSDo you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you!We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade (Previously the...