Director - Business Transformation and Operations

4 days ago

Milton Keynes Buckinghamshire, United Kingdom Gatehouse Bank plc Full time

You will lead the charge in ensuring all major central change initiatives are embedded within the Operations team, whilst also championing local process enhancements. Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes, and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.

We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Our way of operating is stable, transparent, and shares risk and reward in an equitable way. To act as the main Home Finance representative for each change project, supporting the Bank’s Change Delivery Framework and full project lifecycle.
Attending Project Working Groups, Planning Events, Daily Stand Ups, Stakeholder Meetings, Governance Meetings, and any other workshops where appropriate.
To work with the wider Technology & Transformation teams to ensure a joined-up approach.
To be a champion of continuous improvement and lean process design when providing business requirements.
To design and support the completion of User Acceptance Testing, whilst communicating any bugs and/or change requests to stakeholders.
To provide technical change expertise across key business systems.
Financial Services experience (Mortgages or similar).
Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
Experience in Change Management.
Demonstrable knowledge of Operational processes (Customer Services, Collections, Underwriting etc.)

25 days holiday entitlement increasing with service.
~ Pension Plan
~ Private Medical Insurance
~ Dental Cover
~ Life Assurance
~ Employee Referral Bonus


Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Full details of their Privacy Policy can be viewed by using this link

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