Current jobs related to Complaints Advisor - York North Yorkshire - Brainkind

  • Complaints Customer Services Advisor

    5 months ago

    North London, United Kingdom Colbern Limited Full time

    948217-4410-23215 NCD Complaints Customer Services Advisor Islington Contract £21.33 per hour Our client is looking for a highly experienced Complaints Customer Services Advisor. 1. To ensure complaints are dealt with and responded to within time frames and monthly targets are met. 2. To ensure that all duties are being carried out satisfactorily and to...

  • Insurance Client Advisor

    2 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Insurance Client Advisor Job DescriptionWe are seeking an experienced Insurance Client Advisor to join our team at WorkwithYorkshire. The successful candidate will be responsible for securing new business, handling mid-term adjustments and renewals, and providing excellent customer service to our clients.Key Responsibilities:Administer new business,...

  • Insurance Advisor

    4 hours ago

    North Yorkshire, United Kingdom Work with Yorkshire Full time

    Our client has a fantastic opportunity for an Insurance Client Advisor to join their company based in the Malton or Hull Office. This is a permanent Full-time position working Monday – Friday, 8.Hybrid working is available once the probationary period is passed. Competitive salary on offer, dependant on experience. This role will involve securing new...

  • Customer Service Advisor

    6 months ago

    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and...

  • Insurance Claims Specialist

    4 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Claims Advisor OpportunityWorkwithYorkshire is seeking a skilled Claims Advisor to join their team in Malton or Hull Office. This is a permanent, full-time position with a competitive salary based on experience.Key Responsibilities:Manage insurance claims from initial notification to resolution, ensuring accurate and timely processing.Liaise with insurers,...

  • Insurance Claims Specialist

    4 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Claims Advisor OpportunityWorkwithYorkshire is seeking a skilled Claims Advisor to join their team in Malton or Hull Office. This is a permanent, full-time position with a competitive salary based on experience.Key Responsibilities:Manage insurance claims from initial notification to resolution, ensuring accurate and timely processing.Liaise with insurers,...

  • Rental Customer Advisor

    5 months ago

    York, United Kingdom Arnold Clark Full time

    We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our York Car & Van Rental branch. **Hours** 45 hours per week including alternative weekends. **About the role** As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent...

  • Customer Service Advisor

    3 weeks ago

    North East, United Kingdom Euro Garages Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.Key Responsibilities:Provide exceptional customer service to external customers and retail team...

  • Customer Service Advisor

    3 weeks ago

    North East, United Kingdom Euro Garages Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.Key Responsibilities:Provide exceptional customer service to external customers and retail team...

  • Insurance Claims Specialist

    4 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Claims Advisor OpportunityWorkwithYorkshire is seeking a skilled Claims Advisor to join their team based in the Malton or Hull office. This is a permanent, full-time position working Monday to Friday, with hybrid working available once the probationary period is passed.Key Responsibilities:Undertake case management of insurance claims made by clientsTake...

  • Insurance Claims Specialist

    4 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Claims Advisor OpportunityWorkwithYorkshire is seeking a skilled Claims Advisor to join their team based in the Malton or Hull office. This is a permanent, full-time position working Monday to Friday, with hybrid working available once the probationary period is passed.Key Responsibilities:Undertake case management of insurance claims made by clientsTake...

  • Beauty Advisor

    4 weeks ago

    York, York City, United Kingdom Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - Fenwick - 24 HoursJob Summary: At Estee Lauder, we are seeking a highly skilled and passionate Beauty Advisor to join our team at Fenwick. As a Beauty Advisor, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and delivering a personalized shopping...

  • Beauty Advisor

    4 weeks ago

    York, York City, United Kingdom Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - Fenwick - 24 HoursJob Summary: At Estee Lauder, we are seeking a highly skilled and passionate Beauty Advisor to join our team at Fenwick. As a Beauty Advisor, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and delivering a personalized shopping...

  • Service Advisor

    5 months ago

    York, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor (Car Dealership)** **Location: York YO26 6RB** **Salary: Up To £25,000 (depending on experience) + upselling and customer service bonus - OTE of up to £42,000 + Benefits** **Full Time and Permanent** **Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm** Our client has a...

  • Insurance Client Liaison Specialist

    3 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Insurance Client Advisor OpportunityWe are seeking an experienced Insurance Client Advisor to join our team at WorkwithYorkshire. This is a permanent, full-time position based in our Malton or Hull office, with hybrid working available once the probationary period is passed.The successful candidate will be responsible for securing new business, handling...

  • Insurance Client Liaison Specialist

    3 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Insurance Client Advisor OpportunityWe are seeking an experienced Insurance Client Advisor to join our team at WorkwithYorkshire. This is a permanent, full-time position based in our Malton or Hull office, with hybrid working available once the probationary period is passed.The successful candidate will be responsible for securing new business, handling...

  • Insurance Professional

    2 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Insurance Client Advisor OpportunityWe are seeking a skilled Insurance Client Advisor to join our team at WorkwithYorkshire. As a key member of our insurance broking business, you will play a vital role in securing new business, handling mid-term adjustments and renewals, and providing exceptional client service.Key Responsibilities:Administer new business,...

  • Insurance Professional

    2 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Insurance Client Advisor OpportunityWe are seeking a skilled Insurance Client Advisor to join our team at WorkwithYorkshire. As a key member of our insurance broking business, you will play a vital role in securing new business, handling mid-term adjustments and renewals, and providing exceptional client service.Key Responsibilities:Administer new business,...

  • Rental Customer Advisor

    5 months ago

    York, United Kingdom Arnold Clark Full time

    **Salary**: £11.75 per hour plus benefits **Type of work**: Temp **Location**: York About the role We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our York Car & Van Rental branch. Hours 45 hours per week including alternative weekends. About the role As part of a busy Arnold Clark Car & Van...

  • Rental Customer Advisor

    5 months ago

    York, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Temp **Location**: York About the role We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our York Car & Van Rental branch. Hours 45 hours per week including alternative weekends. About the role As part of a busy Arnold Clark Car & Van Rental...

Complaints Advisor

2 months ago

York North Yorkshire, United Kingdom Brainkind Full time €32,500

Employee Relations Advisor – York
Hybrid Working

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. To use your employee relations expertise to coach and support people managers in all aspects of employee relations

To provide pragmatic, consistent, and timely advice in accordance with employment law and people policy and procedures to minimise formal cases and resolve cases in a timely and fair way.

To manage the process of internal investigations into complex issues, alleged gross misconduct or serious SOVA (Safeguarding of Vulnerable Adults) cases across the organisation.

To provide advice and case management across the organisation for disciplinary, grievance, and formal capability / performance, long term absence and AWOL issues, working in accordance with employment law, best practice and people policies and procedures.

•To report on case volumes, case status and trends and update People Business Partners on cases within their regions that are more complex or considerable risk in nature.

•Where ETs arise, to support with the collation of bundles and defence against claims.

•To support People Business Partners with restructuring projects, redundancies and TUPE situations where required.

Proven experience of working in a HR / ER Advisor role

• Up to date knowledge of employment legislation and HR best practice and ability to practically implement.

•Experience of advising on a wide range of HR matters including all ER issues from disciplinaries and grievances to attendance management.

•Ability to and/or experience of reviewing HR policies and procedures.

A competitive salary of up to £32,500 per annum DOE
~33 Days annual leave per year
~ Group life assurance.
~ Eye voucher scheme
~ Company Pension
~ Long service and staff awards
~ Nationwide employee staff discounts including discounted eating out and shopping.
~ Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store.

We also put a big focus on employee wellbeing and support. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.