Cloud Client Service Specialist

4 days ago

Reading Berkshire, United Kingdom Westcoast Limited Full time

The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including Office365 and Cloud products/services. Email, Office, SharePoint, OneDrive etc), Azure and Business Applications. Service requests are raised and updated within the ticketing system.
The support we provide is a key part of our value add for partners & customers alike. Westcoast Cloud offers a wide range of paid for services and third-party products. Full training on these products and services is provided.

This role is onsite 5 days a week at our Theale office, with potential for Hybrid working after Probationary period ends. Shifts: Early (8am – 5pm), Lates (9am – 6pm).

Our ideal candidate will have 2-3 years’ experience of supporting users on M365, Azure & Business Applications and at least 1 Microsoft Fundamentals Certification. In return you’ll have plenty of opportunities to learn, develop and grow your career.

Where necessary, tickets requiring additional support will need managed escalations to third parties. Providing 2nd and 3rd Line Service Desk Support, carrying out technical troubleshooting and diagnostics, aiming to resolve tickets in-house.
Use ticketing system for support incidents.
Where necessary, escalating tickets requiring additional support to third parties.
2-3 years’ experience of supporting users on M365, Azure & Business Applications
~ Strong working experience of working in a similar helpdesk environment - prepared to go the extra mile to provide a better support experience.
~ Good communication, literacy, and organisational skills - excellent telephone manner is required along with friendly customer service skills.
~ Working experience of supporting Cloud Applications (Office 365, Office suite, Azure, Exchange, SharePoint, OneDrive, Teams etc)
Knowledge of Microsoft Business Applications
Working knowledge of Microsoft Azure is essential.
At least 1 Microsoft Fundamentals Certification e.g. (Microsoft Role Based Certifications e.g. (This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Generous Benefits Package: A starting salary range of £28,000 - £32,000 depending on skills and experience. Enjoy 25 days of holiday (plus bank holidays), employee referral bonuses, perks and discounts.
Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more. Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

  • Cloud Service Desk Specialist

    4 days ago

    Reading, Berkshire, United Kingdom Westcoast Limited Full time

    The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including Office365 and Cloud products/services. The team provides incident break/fix and guidance on M365 products (i.e. Email, Office, SharePoint, OneDrive etc), Azure and Business Applications. Service requests are raised and...

  • Cloud Cyber Sales Specialist

    2 days ago

    Reading, Berkshire, United Kingdom Westcoast Limited Full time

    Job description: Westcoast Cloud are one of the UK and Ireland’s leading indirect cloud distributors specialising in managed cloud services and solutions. Westcoast Cloud have been an essential piece of the cloud channel since 2014 in the UK and Ireland and have seen our approach of educating and enabling partners to become a huge success. We have grown...

  • Cloud Service Desk Specialist

    2 days ago

    Reading, United Kingdom Westcoast Limited Full time

    Join to apply for the Cloud Service Desk Specialist role at Westcoast LimitedJoin to apply for the Cloud Service Desk Specialist role at Westcoast LimitedGet AI-powered advice on this job and more exclusive features.The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including...

  • Solution Specialist: Cloud and AI Platforms

    6 days ago

    Reading, Berkshire, United Kingdom Microsoft Full time

    In this role, you'll be at the forefront of AI growth and disruption, guiding customers through their AI journey and helping them achieve their strategic goals. You'll ensure customers can fully harness the transformative potential as we lead the charge in AI transformation! As trusted advisors, we help customers modernize their infrastructure, optimize...

  • Solution Specialist: Cloud and AI Platforms

    6 days ago

    Reading, Berkshire, United Kingdom Microsoft Full time

    Overview In this role, you'll be at the forefront of AI growth and disruption, guiding customers through their AI journey and helping them achieve their strategic goals. You'll ensure customers can fully harness the transformative potential as we lead the charge in AI transformation! As trusted advisors, we help customers modernize their infrastructure,...

  • Senior Cloud Engineer

    11 hours ago

    Reading, United Kingdom Cloud Decisions Full time

    A growing technology organization is seeking a 3rd Line Cloud Engineer to support various clients. This role involves managing Microsoft 365 and Azure environments, providing technical support, and leading projects. Ideal candidates will have significant experience with cloud technologies, particularly within the Microsoft ecosystem. The position offers...

  • Cloud Platform Engineer

    6 days ago

    Reading, Berkshire, United Kingdom RWS Group Full time

    We're seeking an experienced Cloud Platform Engineer to join our dynamic team. As a Cloud Platform Engineer, you'll play a pivotal role in designing, deploying, and maintaining cloud-based infrastructure using Azure and M365 services. Your expertise will drive innovation, scalability, and reliability for our organization's cloud solutions. If you thrive in a...

  • Client Acquisition Specialist

    5 days ago

    Reading, United Kingdom Akoni Technologies Full time

    Client Acquisition Specialist Location: Green Park, Reading (Mon–Thu in-office, Fri WFH)Salary: Competitive base + Uncapped CommissionAbout Akoni TechnologiesAkoni Technologies is a fast-growing IT Consulting & Resourcing company specialising in ServiceNow, Oracle Cloud, Cyber Security, Cloud Engineering, Data, DevOps and Software Engineering. We support...

  • Cloud Service Desk Specialist

    4 days ago

    Theale, Berkshire, United Kingdom Westcoast Limited Full time

    Job description: Westcoast Cloud is a leading distributor of cloud solutions and services in the UK and Ireland. We help our partners grow their cloud business by providing them with access to the best cloud vendors, including Microsoft and more. We also offer value-added services such as technical support, billing, marketing, and training.   The Cloud...

  • Service Desk Analyst

    2 hours ago

    Reading, Berkshire, United Kingdom R3vamp Full time

    Cloud Service Desk Specialist Reading Full-Time, Onsite (Hybrid available after probation) About the Role We are working with a rapidly growing organisation based in Reading who are looking for an experienced and customer-focused Cloud Service Desk Specialist to join their established technical support team in Reading. This role is the first point of contact...