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Senior Portfolio Manager
4 months ago
We're ASOS, the online retailer for fashion lovers all around the world.
At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.
We're proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.
Everyone needs some help showing up as their best self. The Customer Improvement & Change function sits within Customer Care (CC) and is the conduit for all change affecting Customer Care. We forge strong, lasting working relationships with key partners within CC and across the wider ASOS organisation to manage and deliver change and transformation. Customer experience strategy & management
# ASOS growth change demand, PMO & operations change delivery
# CC strategy transformation & delivery
The Senior Portfolio Manager is responsible for leading the Change Delivery team to deliver all change activities that support the wider ASOS strategic goals that impact CC. You will build a strong governance structure across the whole of the CC portfolio of change to provide visibility enabling key decisions based on prioritisation, capacity, dependencies and project risk.
You'll also be supporting our culture by championing Diversity, Equity & Inclusion strategies.
Excellent relationship management with an ability to manage expectations at a senior level and challenge where needed.
Experience with portfolio governance, prioritisation, and resource planning.
Qualified Practitioner in Change Management/Project Management.
Experience working in fast-paced waterfall and agile project environments, across multiple concurrent complex projects.
Proven experience working in contact centre environments and working as part of cross functional delivery teams.
Data driven and can use data to understand the impact of change on CC.
Employee discount (hello ASOS discount)
~ ASOS Develops (personal development opportunities across the business)
~ 25 days paid annual leave + an extra celebration day for a special moment
~ Discretionary bonus scheme
~ Private medical care scheme
~ Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
