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IT Training
4 months ago
Technology Support Analyst (German Speaking)6 Month Contract (View to become permanent)
Leeds Or Edinburgh (flexible working)
We are an equal opportunities employer and believe in a diverse workforce offering flexible working where possible. This role is a full-time telephony-based role. Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem-solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Strives to consistently meet and exceed quality standards
Evidence of sophisticated diagnostic, analysis skills and an ability to analyse technical information from various source
Efficient in planning own work, balancing priorities and ensuring alignment to standards and cost constraints
A very good understanding of Exec & International IT Support Service processes and procedures.
Must be fully aware of Key Performance Indicators and focus upon their attainment.
Familiarity with project standards and processes would be preferential.
Shown ability to provide specialist technical input for Service Support related issues caused by associated products, processes and people.
Understand business problems, critically evaluating of business ideas from a customer and a commercial point of view.
Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful.
Good written, verbal skills and ability to communicate technical information in simple terms to Directors, GEC Board members, their support teams and German speaking colleagues appropriately.
Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
