IT Project Support Officer

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom Ofcom Full time

Full Time: 35 hours per week
FTC: 12 weeks

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

We pride ourselves on being an organisation of people who genuinely care about helping others.

As an ICT Project Support member, you will play a crucial role in ensuring the smooth operation of Ofcom’s IT infrastructure by providing comprehensive support in various asset management tasks.

You will be responsible for maintaining accurate records of company assets, registering new devices, tagging assets for identification, building devices with the company image, securely wiping returned devices, and documenting all related activities. Your strong attention to detail and proactive approach will contribute to the efficiency and effectiveness of our IT asset management processes.

Inventory Management: Assist in maintaining an accurate inventory of all company assets. This includes tracking, auditing and managing the lifecycle of assets.
Register all new devices in the IT Asset Management (ITAM) system – ServiceNow & Absolute. Asset Tagging: Tag all assets with the appropriate labels for easy identification and tracking. This includes both physical tagging and updating the digital records in the ITAM system.
Build the devices with the company image and work alongside the wider team as per the training provided and report any issues to the Service Desk Manager.
Device Wiping: Work closely with the Service Desk Manager to securely wipe the company Windows image from returned devices and record the details in the ITAM system.
Document all activities related to asset management as per the guidance from the ITAM Team Manager. This includes recording the details of asset registration, tagging, and device wiping.
Build room management, ensuring work areas are tidy, dispose of packaging and manage stock room effectively.

Basic understanding of IT hardware and software
Familiarity with Windows operating system
Work Environment: This role is in an office setting and will require some physical effort for tasks such as asset tagging, inventory management, device handling, taking in deliveries and managing disposals.
Note: The specific responsibilities and requirements may vary depending on the organisation’s needs and the specific ITAM software used.

To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender, or disability

Where positions are listed as full-time, if you need reduced hours, part time, job shares or any other flexibly working arrangements, please still get in touch. We champion flexible working arrangements from day one of employment and are open to discussing and accommodating various work arrangements to meet your needs.

As a Disability Confident employer, we offer an interview to disabled applicants who meet the essential criteria for our advertised roles.

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