Senior Business Consultant

3 weeks ago

Salford Greater Manchester, United Kingdom Inspire People Full time €52,000 - €65,600

Department for Business and Trade ("DBT") and Inspire People
are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates.
Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution.
Flexible, hybrid working from London, Cardiff, Darlington, Belfast, Birmingham, Salford and Edinburgh.
This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.
Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes
* Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies
* Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow
* ITIL Foundation, or better, Qualified
Successful candidates at this stage may be invited straight to interview or asked to complete a short, pre-recorded video screening interview (or alternately provide written answers to questions). Managing a Quality Service
* a flexible, hybrid working environment with options like condensed hours
· a culture encouraging inclusion and diversity
· a Civil Service pension with an average employer contribution of 27%
· annual leave starting at 25 days rising to 30 days with service
· an employee benefits programme including cycle to work

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