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Service Asset

2 months ago

United Kingdom Addition+ Full time €35,000 - €50,000

We are currently recruiting for one of our trusted clients who are looking for a Service Delivery Analyst. Join a leading provider of innovative solutions that empower businesses to thrive in an ever-evolving landscape. With a focus on cutting-edge technology, they help organisations streamline operations and enhance connectivity, ensuring they stay ahead in a competitive market.
Location - Remote ( MUST be based in the UK)
Work Type - Permanent
Key Responsibilities as a Service Delivery Analyst

Creating detailed service performance reports including incidents logged, improvements suggested and wider stakeholders.
Analysing identified issues within the client’s estate and proposed solutions for the service review meeting.
Acting as a core point of contact between the internal technical team and client, ensuring both service and technical delivery meet their expectations.
Regularly gathering customer insights to identify areas for improvements and future service opportunities.
Experience as a Service Desk Analyst.
~ Knowledge of SOC tools such as Azure Sentinel, Microsoft Defender or equivalent.
~ Experience with query languages such as KQL, SQL or SPL.
~ Career development
Remote working
For further information on this Service Delivery Analyst role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.