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Accounts and administration team member
2 months ago
Please do not apply if you are not able to work at the Shell Store, Hereford.
A proactive user support team member will be the first point of contact for our users, handling inbound calls, responding to first-line tickets, escalating technical issues as needed, and performing basic account administration tasks. Answering Support Calls
Serve as the initial point of contact for all account and product queries and issues.
Provide first-line support by troubleshooting basic technical problems.
Monitor and respond to first-line support tickets via our ticketing system.
Account Administration
Perform basic account management tasks such as password resets, account unlocks, and access permissions.
Assist with the creation and deletion of user accounts as required.
Contribute to the development and maintenance of support documentation.
Basic computer literacy including document creation etc.
Good English communication skills, both verbal and written.
Previous experience in a first-line support or similar IT support role.
Proficiency in using ticketing systems and remote support tools.
Basic understanding of account administration and user management.
Monday to Friday, between 8am and 6pm totalling 40 hours per week, with occasional on-call responsibilities.
