Helpdesk Manager Contract Full Time
2 weeks ago
Interim Helpline Manager
A leading national healthcare charity is seeking an exceptional Helpline Manager for a 6-month interim contract.
Position: Interim Helpline Manager
Location: Hybrid – 2-3 days per week in the Northampton office (reducing after a settling in period)
Contract: Full-time, 37.As Interim Helpline Manager you will support and lead the helpline team.
Management of the helpline team.
Coach the Helpline Advisors to help them achieve their full potential, supporting growth and development on an ongoing basis.
Develop training and continuous learning and development opportunities to meet the needs of incoming enquiries.
Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact.
Strong leadership skills, including performance management, training and team development.
Helpline Manager, Senior Helpline Assistant, Helpdesk Manager, Senior Helpdesk Assistant, Support Desk Manager, Centre Manager, Helpline Support, Helpdesk Supervisor, Customer Care Manager, Service Desk Manager, Customer Service Manager.
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