Temp Medical Secretary

2 weeks ago

Norwich Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

Trust Medical Secretary - Gastroenterology (NHS AfC: Band 3) - Gastroenterology - Norfolk and Norwich University Hospitals NHS Foundation Trust Norfolk and Norwich University Hospitals NHS Foundation Trust – Norwich, Norfolk
The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.
Act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service, ensuring continuity of service during the Consultant absence.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
Fast Track Staff Physiotherapy Service
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Assist patients and their Carers by arranging translation/interpretation facilities.
Demonstrate and maintain knowledge and understanding of Trust RTT policy.
Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy
Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
Adding patients to waiting lists as requested taking into account the urgency of the case and the patient’s preference.
Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
Don't transfer any money or complete suspicious online surveys.

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