ServiceNow ITSM Analyst

3 days ago

Bath Somerset, United Kingdom Rise Technical Full time

ServiceNow ITSM Analyst Bath
Hybrid - 3 in, 2 from home
£Excellent opportunity for a ServiceNow specialist to join an industry leading organisation offering long-term stability, technical progression, and the chance to make a real impact across IT Service Management.

This company is a well-established and growing business investing heavily in their IT operations and service processes. They are committed to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation.

In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential.

This is a fantastic opportunity to join a thriving organisation where you can develop your ServiceNow expertise, contribute to process improvement, and play a key role in the future of their IT services.

Administer, configure, and enhance the ServiceNow platform
*Support and optimise ITSM processes in line with ITIL best practice
*Proven experience working with and configuring ServiceNow
*Strong knowledge of ITSM processes and ITIL principles
*

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