Head of Product

6 days ago

London, United Kingdom Hiscox Full time

Permanent
Position: Head of Product Oversight and Underwriting Governance
This role forms part of the Underwriting Leadership Team with responsibility for overseeing and embedding robust frameworks for product and proposition management, underwriting and wordings governance, and underwriting excellence. The role should ensure regulatory compliance, positive customer outcomes and alignment with business strategy.
As the Product Oversight and Underwriting Governance Manager, you will lead, support, and develop the product governance team in delivering effective oversight of all UK products and propositions, involving key stakeholders across the UK business and the wider Group. You will lead and support the underwriting governance team, ensuring frameworks are in place and adhered to for underwriting and wordings governance. Champion and implement product governance frameworks, ensuring they align with Hiscox UK strategic goals and regulatory requirements and operating effectively
Acting as a trusted advisor to senior executives, offering insights and recommendations on product value, informing both transformation activities and relevant change initiatives
Leading cross functional engagement to assess product performance, identify improvement opportunities and implement strategic changes
Ensuring all product governance and control standards are regularly reviewed and operating effectively
Ensuring all underwriting governance and control standards are regularly reviewed and operating effectively
Chairing a multi-disciplinary Product Oversight and Governance Committee, including Claims, Distribution (Direct and Broker), Customer Relations, Compliance and Risk.
Responsible for delivery of FVAs and ongoing monitoring to assess whether good customer outcomes are being delivered and leading enhancements to Fair Value Assessments, incorporating customer impact analysis and external benchmarking (e.g. Escalate breaches of policies/procedures/significant issues
Delivering a framework for technical underwriter training
Oversee and deliver regulatory/business reporting and MI requirements, ensuring accuracy and compliance
Building and maintaining strong relationships across different business functions and with external partners
You will work with the Propositions Development Team who are responsible for the development of new products and propositions
Strong background in Insurance and extensive knowledge of product governance best practices
Strong regulatory knowledge, governance and controls - FCA PROD rules and Consumer Duty.
Ability to think analytically and creatively to address a myriad of technical and commercial issues
Diversity and flexible working at Hiscox
We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and we will be operating a hybrid way of working to encourage a healthy work life balance, with 2-3 days in the office per week.

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