Customer Service Support Co-ordinator

3 weeks ago


Longbridge Warwickshire, United Kingdom Brilliantin Recruitment Full time

Brilliantin Recruitment is pleased to be partnering with our client, who are New Homes site based in Longbridge, as they look for an experienced Customer Service Coordinator to join their team.

This role is an integral part of the team and will be offered as a Hybrid position working 3 days in the office and 2 days working from home.

As the Customer Service Coordinator, you will be the main point of contact and manage any customer concerns, striving to provide exceptional Customer Service and assist in the development of Customer Service standards, policies, and procedures.

Supports St. Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications.

* Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC

* Manages customer complaints to reduce escalation.

* Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations

Understand the importance of Quality standards and procedures and the requirement needed to achieve and maintain 5* status

* Have an excellent telephone manner

* Have a flexible in approach

* Be a competent user of MS Word, Excel and Outlook

* Our client offers an excellent benefits package on top of the basic salary. Discretionary Bonus Scheme

* 25 days annual leave plus Bank Holidays

* Enhanced Maternity and Paternity pay

* 5% Pension Contribution

* Discounts on New Homes

*



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