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Senior Director of Risk Management
4 months ago
Director – Ongoing Know Your Customer (OKYC) Operations
We support agile working
Click here for more information on agile working options. Agile Working Options
Agile Working Options
Director, Ongoing Know Your Customer (OKYC) Operations
HOURS: Full-Time
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our OKYC office sites. Our Client Service Team resides in the Business and Commercial Banking Chief Customer Office (BCB CCO), the operational hub of BCB, comprised of c.This is a rare and exciting opportunity for an expert Senior Leader to join our team. Reporting into and providing support to the Head of Ongoing Know Your Customer Operations, the Director plays a key role in the delivery of a client facing operation in a business subject to Anti-Money Laundering regulations, internal & external policy requirements. You’ll provide leadership and support to enhance, improve and reinforce the purpose of the team, in addition to handling risks and controls across the business.
Drive operational performance on multiple metrics ensuring this is delivered with a risk balanced approach.
Monitor and lead a wide range of activities and operational MI, ensuring successful delivery of the E2E journey, compliance with regulatory requirements and collaborating closely with other internal risk management functions.
Management and minimisation of risk across a regulated landscape considering both internal and external policies.
Working collaboratively across our Senior Leadership Team to support on key initiatives both across Client Services and the wider BCB COO. Extensive knowledge of (and passion for) Fraud & Financial crime prevention
Demonstrable ability to inspire and motivate colleagues, coaching and developing themselves and their team to work together by providing an excellent customer experience to meet their financial and service needs compliantly.
Experience in supporting agile change programmes and implementing improvements.
Ability to communicate optimally at all levels and across different audiences, embracing our Grow with Purpose strategy and influencing colleagues to practice the ‘seven shifts’. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We’re disability confident. We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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