Technical Specialist Windows, SCCM
3 weeks ago
Deskside Support Engineer Birmingham
Onsite
£28-30K Salary
To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of Colliers business requirements and to agreed support hours Monday to Friday.
This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other Colliers offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow.
KEY RESPONSIBILITIES
Incident / Request Management
· Provide support for all incidents and service requests for all IT systems/services
· Providing support in person, over the phone and using MS Teams
· Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA)
· Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management
· End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution
· Follow the escalation process to ensure a consistent and professional IT support service is offered
· Manage all user administration tasks such as joiners, leavers and changes
Customer Engagement
· Attend and Deliver Tech Expert events as and when requested
· Provide proactive onsite training i.e. technology events, tips of the week etc.
· Provide support for client meetings and AV setup
General Operations Management
· Support of Desktop PC’s, Laptops and local hardware devices
· Management/Support of remote working
· iPhone, iPad, Windows and Android Phone support
· Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team
· Hardware Procurement
· Salesforce Administration
Change and Configuration Management
· Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages.
· Work on assigned tasks associated with the Change process
· To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process.
Project Management
· Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager
· Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales
· Ensure participation in project activity is approved.
QUALIFICATIONS AND EXPERIENCE
Soft Skills:
· Analytical problem-solving skills to follow an incident or problem through to resolution
· Excellent Customer service skills
· Experience of working in an ITIL environment preferred but not essential
· Use initiative with a positive and can-do attitude
· Identify business impacting incidents and escalate according via the escalation process
· Ability to communicate effectively with a confident telephone manner
· Excellent attention to detail and in all written communication
· Tactful and diplomatic when dealing with pressurised situations
· Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines
· Ability to work effectively alone and within your team/group or project, under the appropriate supervision
· Maintain good working relationships with all members of IT
· Professional appearance and attitude at all times
· Flexible approach to role including travel where required
· Highly motivated, willing to continually update knowledge and skill set
· Ability to liaise and communicate with all levels within IT and across the business
Technical Skills:
· ServiceNOW
· Microsoft Office 365
· Microsoft Teams
· Microsoft Teams Telephony
· Microsoft Windows 8/Windows 10/Windows 11
· Microsoft Active Directory administration
· Salesforce
· Exchange administration
· Knowledge of ADSL and Wi-Fi technologies
· Knowledge of Apple and Android Mobile devices
· Knowledge of networking concepts
· Knowledge of all core applications including but not limited to:
· Citrix
· Cisco Telephony
· Printing
· Email archiving solutions
· SCCM
· Knowledge of remote working solutions such as Broadband, 3G\4G and VPN's (virtual private network)
· Knowledge of building PC's and troubleshooting support issues
DOCUMENTATION SKILLS:
· Knowledge Article Creation
DELIVERABLES AND MEASUREABLES
· Provide a professional, approachable and technical IT support service to the company
· Ownership of all incidents and service requests managed by 2nd line
· 85% of incidents resolved within OLA
· 90% of incidents resolved within SLA
· 90% of incidents responded to with OLA
· Feedback from team members and customer satisfaction questionnaires
· Regular performance and development review
-
Window Cleaner
5 days ago
Birmingham, United Kingdom Specialist Window Cleaning Ltd Full time**Due to new contract wins we are expanding our Retail Team** **Role Available** Experienced retail window cleaner required for an immediate start, cleaning retail stores in Birmingham and the surrounding areas using traditional window cleaning methods (applicator, squeegee) as well as Reach and Wash. **Specialist Window Cleaning Ltd** SWC are one of...
-
Window Cleaner
4 weeks ago
Birmingham, United Kingdom Specialist Window Cleaning Ltd Full time**Due to new contract wins we are expanding our Retail Team** **Role Available** Experienced retail window cleaner required for an immediate start, cleaning retail stores in Birmingham and the surrounding areas using traditional window cleaning methods (applicator, squeegee) as well as Reach and Wash. **Specialist Window Cleaning Ltd** SWC are one of...
-
Commercial Window Cleaner
4 weeks ago
Birmingham, United Kingdom Specialist Window Cleaning Ltd Full time**Role**: Commercial Window Cleaner - Mobile Team **Salary**: £12.50 per hour plus benefits **Job Status**:Permanent **Location**: Birmingham **Role Description**: Due to multiple new site wins, Specialist Window Cleaning Ltd are looking to hire an experienced Commercial Window Cleaner to join our ever expanding Midlands cleaning team, the role will be...
-
German speaking Technical Support Specialist
4 weeks ago
Birmingham, United Kingdom O‘Farrell Recruitment Full timeGerman speaking Technical Support Specialist We are currently looking for a German speaking Technical Support Specialist for our client, which is one of the world's leading providers of enterprise mobility management (EMM) solutions, for their UK office in Birmingham. You are an educated professional at an early stage of your career. You have a great...
-
Window Cleaner
7 days ago
Birmingham, United Kingdom Greig Avinou Ltd Full time**Greig Avinou Ltd** are the leading national Commercial Window Cleaning company with offices located throughout the UK. With over 35 years experience, we are dedicated to providing a quality, safe and technically competent window cleaning service. We are currently seeking a **Commercial Window Cleaner** to carry out window cleaning using traditional...
-
Window Cleaner
4 days ago
Birmingham, United Kingdom UKSS Group Full timeUKSS Group is a national business offering specialist cleaning services to various retail and commercial clients, we are looking to recruit and additional operative in the Birmingham and surrounding areas. Our work environment includes: - Growth opportunities Window Cleaner required Starting rate £11.00 per hour - previous experience required Bonus,...
-
Area Sales Manager
4 weeks ago
Birmingham, United Kingdom Mitchell Maguire Full time**Area Sales Manager - Window and Door Profiles** Job Title: Area Sales Manager - Window and Door Profiles Industry Sector: Aluminium Windows, Aluminium Doors, Conservatories, Patio Doors, Bi-Fold Doors, Window and Door Fabricators, uPVC, Plastic etc. Area to be covered: Midlands Remuneration: £40,000-£45,000 + £35,000-£40,000 Commission Benefits:...
-
Technical Support Engineer
4 weeks ago
Birmingham, United Kingdom Colliers Full timeColliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project...
-
IT Support Technician
4 weeks ago
Birmingham, United Kingdom Applause IT Full time**IT Support Technician - Windows, Mac, Desktop** **Birmingham (On site) - £25,000 - £29,000 + Benefits** Applause IT are searching for an **IT Support Technician**with experience across both a Windows and Google operating system who is sought by an educational provider based in Birmingham. The **IT Support Technician**will be responsible for providing...
-
Senior Infrastructure Consultant
7 days ago
Birmingham, United Kingdom Fruition IT Full timeJob DescriptionFruition IT are recruiting a contract Senior Infrastructure Consultant, who is highly skilled with Autopilot, for a market leading tech first business who are implementing Autopilot. - Senior Infrastructure Consultant - Autopilot - Birmingham / remote - 2-days per week - Start date - ASAP. - C. £600 - £650 / day, Outside IR35 Video...
-
Branch Sales Manager
2 weeks ago
Birmingham, United Kingdom GAP Ltd Full timeIn branch Window Sales Manager - GAP Minworth (B76 1DH) – Competitive basic salary + industry-leading bonus structure.Exciting opportunity for a Window Sales Manager to join our Minworth team. In this role, you will be the go-to window expert for the branch and surrounding areas. Responsible for selling various GAP window systems to trade and residential...
-
Senior Azure Administrator
3 weeks ago
Birmingham, United Kingdom Version 1 Full timeJob Description Support multiple clients across multiple technologies. Mentoring of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with client to gather...
-
Technical Security Specialist
4 weeks ago
Birmingham, United Kingdom La Fosse Associates Full timeI'm currently on the hunt for a Technical Security Specialist to join an expanding professional services company. They are going through a huge digital transformation thus expanding there team exponetially. They are looking for someone well versed in Microsoft365 security stack and Azure - being the internal SME making sure everything Microsoft 365 is...
-
Senior ICT Infrastructure Specialist
4 weeks ago
Birmingham, United Kingdom Hortor Limited Full timeWe are currently searching for an experienced Windows Infrastructure Engineer to join an exciting live project. The successful candidate should have an excellent understanding of the Microsoft Windows operating system, working with the Intel processor. You will configure and install all server hardware, including the Windows OS and administrative tools of...
-
Technical Consultant
4 weeks ago
Birmingham, United Kingdom Endeavour Recruitment Solutions Full timeTechnical Consultant / Network / Systems Specialist Country: United Kingdom Location: Birmingham Sector: Infrastructure & IT Job Type: Permanent Technologies: Citrix ZenApp VMware Network Systems Server Technical Consultant / Network / Systems Specialist Posted Wednesday, 24 August 2016 Technical Consultant / Network / Systems Specialist Endeavour...
-
Technical Sales Engineer
2 days ago
Birmingham, United Kingdom ST Selection Full timeCompany – Leading Access Control Specialist Job Title – Technical Sales Engineer Location – Midlands Salary - £50k per annum We have a new opportunity for an experienced Technical Pre-Sales Engineer who will use their strong technical knowledge, along with sales skills, to provide advice and support on a range of access control and security...
-
Technical Specialist
6 days ago
Birmingham, United Kingdom Advance TRS Full timeWater Supply Technical Specialist This is an initial 2 year fixed term contract, with the possibility of extension or transfer in to a permanent position. Our client operates flexible hybrid working with the expectation of 2 days per week in the office.
-
Water Supply Technical Specialist
7 days ago
Birmingham, United Kingdom OFWAT Full timeWe are seeking 2 x Water Supply Technical Specialists to join our Cost Assessment team. This is a unique and exciting opportunity for someone with a background in engineering, water/environmental science or operational/asset management, looking to work on the development and delivery of current and future price reviews. You will not only gain experience...
-
Technical Sales Engineer
3 days ago
Birmingham, United Kingdom ST Selection Full timeCompany – Leading Access Control SpecialistJob Title – Technical Sales EngineerLocation – MidlandsSalary - £50k per annumWe have a new opportunity for an experienced Technical Pre-Sales Engineer who will use their strong technical knowledge, along with sales skills, to provide advice and support on a range of access control and security products to...
-
Water Supply Technical Specialist
1 week ago
Birmingham, Birmingham, United Kingdom OFWAT Careers Full timeWe are seeking2 xWater Supply Technical Specialiststo join our Cost Assessment team. This is a unique and exciting opportunity for someone with a background in engineering, water/environmental science or operational/asset management, looking to work on the development and delivery of current and future price reviews. You will not only gain experience working...