Drawing Room Manager

2 weeks ago

Ascot Berkshire, United Kingdom First Choice Staff Full time
Our client is looking for a Drawing Room Manager to join their team. POSITION OVERVIEW

Be responsible for the smooth running of all services in the Drawing Room

Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential

Act as an ambassador of the Hotel with guests, colleagues and suppliers ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards

Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training.

Manage shift coverage, work load & resource distribution within & across teams

Monitor & evaluate team performance & conduct PDPs for team supervisors

Interviewing, hiring, induction & succession planning of staff

Manage departmental budget, P&L, Payroll

Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.

Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.

To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests

To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests

Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen

Identify, implement & monitor new standards to enable service excellence

Ensure all team members are enabled to deliver consistently excellent service

To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines

Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records

Manage & monitor an effective billing and cash management system i.e. Micros point of Sales

Proactively monitor & respond to guest comments & feedback

Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards

To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth

Review & update menus to reflect Hotel status, industry trends & guest needs

Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.

Manage appropriate stocking & usage of linen, glassware, china & silverware

Ensure all team members display excellence in personal grooming & hygiene

To regularly review service standards and procedures and implement the necessary actions for improvement

To conduct sales & marketing activities in order to drive business growth & profit

Contribute to the preparation & implementation of F&B marketing plan

Plan, implement & monitor sales promotions & marketing activities as needed

Manage day-day brand business to maximise sales

Stay ahead of hospitality market trends & assess competition as needed

To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions

To provide effective day-to day communication with guests, colleagues & teams QUAIFICATIONS & DESIRABLES

Hotel School diploma or equivalent

Previous luxury/5 star hotel experience

Excellent knowledge of food and wine

Customer orientated

Excellent Interpersonal skills

Experience of complaint handling/problem solving

Leadership experience

Training skills

Good listener

Motivational

Immaculate presentation

Experience of POS **If you have not heard back from us within 7 working days please assume you have been unsuccessful** TPBN1_UKCT

  • Drawing Room Manager

    3 days ago

    Ascot, United Kingdom SRS Limited Full time

    DRAWING ROOM MANAGER SOUGHT!Have you got experience wothing in the Hospitality Sector in a 4-5* Hotel or Spa?We are looking for an exceptional Drawing Room Manager to work with a 5* Hotel who look to employ talented and unique individuals to help provide guests with a memorable and bespoke experience of the highest standard.manage the smooth running of all...

  • Drawing Room Manager

    2 days ago

    Ascot, United Kingdom SRS Limited Full time

    DRAWING ROOM MANAGER SOUGHT! Have you got experience wothing in the Hospitality Sector in a 4-5* Hotel or Spa? We are looking for an exceptional Drawing Room Manager to work with a 5* Hotel who look to employ talented and unique individuals to help provide guests with a memorable and bespoke experience of the highest standard. manage the smooth running of...

  • Drawing Room Manager

    1 day ago

    Ascot, United Kingdom SRS Limited Full time

    DRAWING ROOM MANAGER SOUGHT!Have you got experience wothing in the Hospitality Sector in a 4-5* Hotel or Spa?We are looking for an exceptional Drawing Room Manager to work with a 5* Hotel who look to employ talented and unique individuals to help provide guests with a memorable and bespoke experience of the highest standard.manage the smooth running of all...

  • Drawing Room Manager

    2 days ago

    Ascot, Berkshire, United Kingdom SRS Limited Full time

    DRAWING ROOM MANAGER SOUGHT! Have you got experience wothing in the Hospitality Sector in a 4-5* Hotel or Spa? We are looking for an exceptional Drawing Room Manager to work with a 5* Hotel who look to employ talented and unique individuals to help provide guests with a memorable and bespoke experience of the highest standard. manage the smooth running of...

  • Drawing Room Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

    Room Manager £40,000 + Benefits Ascot Benefits: Service Charge Immediate start Positive working environment Career progression Step into the role of Room Manager, where your mission is to ensure the seamless orchestration of the Drawing Room's services, elevating guest experiences to unparalleled heights. This position not only offers you the...

  • Drawing Room Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

    Room Manager £40,000 + Benefits Ascot Benefits: Service Charge Immediate start Positive working environment Career progression Step into the role of Room Manager, where your mission is to ensure the seamless orchestration of the Drawing Room's services, elevating guest experiences to unparalleled heights. This position not only offers you the...

  • Rooms Division Manager

    2 days ago

    Ascot, Berkshire, United Kingdom SRS Limited Full time

    DRAWING ROOM MANAGER SOUGHT! Have you got experience wothing in the Hospitality Sector in a 4-5* Hotel or Spa? We are looking for an exceptional Drawing Room Manager to work with a 5* Hotel who look to employ talented and unique individuals to help provide guests with a memorable and bespoke experience of the highest standard. manage the smooth running of...

  • Rooms Division Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

    Room Manager £40,000 + Benefits Ascot Benefits: Service Charge Immediate start Positive working environment Career progression Step into the role of Room Manager, where your mission is to ensure the seamless orchestration of the Drawing Room's services, elevating guest experiences to unparalleled heights. This position not only offers you the opportunity...

  • Rooms Division Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

    Room Manager £40,000 + Benefits Ascot Benefits: Service Charge Immediate start Positive working environment Career progression Step into the role of Room Manager, where your mission is to ensure the seamless orchestration of the Drawing Room's services, elevating guest experiences to unparalleled heights. This position not only offers you the opportunity...

  • Room Manager

    20 hours ago

    Reading, Berkshire, United Kingdom Goldilocks Day Nursery Full time

    Room Leader Location: Tilehurst, Reading, Berkshire RG315AT Salary: From £27, per year Hours: Full-time, Permanent. This position will be for full time over 4 days (40 hours a week with a day off) Benefits for a Room Leader:

  • Events Operations Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom COWORTH PARK Full time

    OurEvents Operations Manager leads our Events teams to the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests. What you'll get Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here...

  • Events Operations Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom COWORTH PARK Full time

    OurEvents Operations Manager leads our Events teams to the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests. What you'll get Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here...

  • Personal Assistant to CEO

    5 days ago

    Ascot, United Kingdom The Recruiters Room Full time

    **PERSONAL ASSISTANT**: - **ASCOT (Must live locally due to the needs of the role, albeit a largely remote-based opportunity)**: - **PERMANENT**: - **£18-£20/hour** **Our client is a **leading European organisation** with multiple operations across Europe, selling their products to countries worldwide. Whilst their headquarters are in France, the...

  • Event Operations Manager

    6 days ago

    Ascot, Berkshire, United Kingdom Off To Work Full time

    Event Operations Manager Berkshire Based Luxury 5* Property £40000 + Service Charge 40hr Contract We are seeking an experienced and Event Operations Manager to join our team. As the Event Operations Manager, you will be responsible for overseeing all aspects of event planning and execution to ensure the highest level of customer satisfaction. Lead and...

  • Event Operations Manager

    7 days ago

    Ascot, Berkshire, United Kingdom Off To Work Full time

    Event Operations Manager Berkshire Based Luxury 5* Property £40000 + Service Charge 40hr Contract We are seeking an experienced and Event Operations Manager to join our team. As the Event Operations Manager, you will be responsible for overseeing all aspects of event planning and execution to ensure the highest level of customer satisfaction. Lead and...

  • Events Operations Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom COWORTH PARK Full time

    OurEvents Operations Manager leads our Events teams to the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests. What you'll get Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are...

  • Events Operations Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom COWORTH PARK Full time

    OurEvents Operations Manager leads our Events teams to the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests. What you'll get Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are...

  • Housekeeping Room Attendant

    5 days ago

    Ascot, United Kingdom Macdonald Berystede Hotel & Spa Full time

    Responsibilities: - Clean and tidy all assigned areas, including bedrooms, bathrooms, kitchens, and common areas - Dust and polish furniture and fixtures - Vacuum carpets and sweep/mop floors - Change bed linens and make beds - Replenish supplies such as toiletries and cleaning products - Empty trash and dispose of waste properly - Report any maintenance...

  • Control Room Operator

    3 weeks ago

    Reading, Berkshire, United Kingdom Reading Municipal Light Department Full time

    Reading Municipal Light Department Job Position Description Job Title: Control Room Operator Reports to: General Foreman Operations Division: Operations Steps 1-4 Revision Date: 9-23-20 Reviewed By: Janet S. Walsh Work Location: 230 Ash St Office Union: Y ☒ N ☐ AFSCME - LMS FLSA: Exempt ☐ Non-Exempt ☒ This Position Description presents...

  • Event Planning Supervisor

    2 weeks ago

    Ascot, Berkshire, United Kingdom Cantello Tayler Recruitment Full time

    Events Supervisor Cantello Tayler Recruitment are currently recruiting for an Events Supervisor to join our client based in Chertsey. The Events Supervisor will be responsible for: Manage the smooth running of the In Room Dining and Events services following the company standards and procedures. Write rotas and manage shifts patterns taking into...