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Director of Professional Services

2 months ago

Leeds, United Kingdom The Brixton Group, Inc. Full time

Director of Professional Services

  • Location : Leeds, UK

The Director of Professional Services contributes to and executes the strategic vision leading service delivery for the PS organization - working to build and scale a services business, in a dynamic, values-led organization to enable customer and company success.

You'll be responsible for developing strategies and operations to deliver best-in-class services (i.e., consulting, implementation, and support) to help customers evolve their EAM strategies.

We're looking for a senior leader who has managed and led teams focused on professional services & client facing project delivery.

Responsibilities:

  • Ensure the Professional Services team exceeds expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction.
  • Work with the VP of Professional Services to help establish and manage goals and responsibilities for services team.
  • Share hands-on technical preparation and presentation work for key accounts helping sell on the value of what the PS organization has to offer.
  • Monitor performance of team members and provide timely feedback and development assistance.
  • Identify and implement improvements to the processes and tools used as a seasoned with experience leading teams of project managers and consultants in support of external customers.
  • Provide leadership and guidance to coach, motivate and lead services team members to their optimum performance levels and career development.

Requirements:

  • Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry
  • Working knowledge of maintenance practices highly preferred
  • 5+ years’ experience working with ERP, EAM, and CMMS solutions required
  • Proven track record of managing revenue targets for PS services.
  • Strategic thinking and the ability to align professional services initiatives with overall company goals.
  • Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results.