Technical Account Manager

2 weeks ago

England, United Kingdom Vertus Partners Full time

Currently seeking a passionate and driven individual to join a global team as a Technical Account Manager.

You will be working for a leading cutting-edge technology company revolutionising the way businesses engage with their customers within Financial Services.

Position Overview:

As a Technical Account Manager, you will play a pivotal role in ensuring the success and satisfaction of our clients as they transition to our subscription-based services. You will be responsible for managing relationships with existing clients, addressing their technical needs, and facilitating the renewal process.

Key Responsibilities:

  • Serve as the primary point of contact for a portfolio of clients, providing personalised support and guidance.
  • Proactively engage with clients to understand their technical requirements and challenges.
  • Collaborate with the development team to address client issues and recommend product solutions.
  • Identify upselling opportunities within existing accounts and drive revenue growth through strategic account management.
  • Keep clients informed about new product features, enhancements, and best practices.
  • Work closely with our marketing team to develop and deliver client-facing materials, including product videos and documentation.

Qualifications:

  • Previous experience in a customer-facing role, preferably in a technical or software-related field.
  • Strong technical aptitude, with the ability to understand and discuss complex technical concepts.
  • Experience or familiarity with technologies such as JavaScript, Java etc is a plus.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Proven ability to build and maintain strong client relationships.
  • Self-motivated and proactive, with a passion for delivering exceptional customer service.

Location:

This is a fully remote position with occasional in-person client meetings in London.

Compensation:

Competitive salary of £60k per year, with commission incentives tied to upselling within existing accounts.

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