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Pre-Sales Solution Engineer

2 months ago

London, United Kingdom IDVerse - An OCR Labs Company Full time

About Us

IDVerse develops 100% proprietary next generation Digital Identity Verification and Fraud Prevention Software - our purpose is to unlock true identity for people around the world so that everyone can pursue the goals that they are entitled to achieve. Identity unlocks access to financial services, so that we can buy a home. Identity safeguards accounts, so that we can communicate and connect with confidence. Identity protects our privacy, so that we can secure our future. We’ve made identity verification our passion and business.

We are the first and only company to achieve “four nines” (99.99%) accuracy in independent lab testing in our field. We pioneered the use of synthetic media to train deep neural network systems to give customers a fully non-racially biassed, colour-agnostic way to verify identity around the world. Through our development of the field Natural Vision Processing (NVP), we’re teaching machines to autonomously see and perceive like humans, and excel in ways that people cannot.

Position Summary:

The Pre-Sales Solution Engineer (SE) will serve as a vital link between IDVerse and its potential clients, playing a key role in driving business growth and customer satisfaction. As an experienced technical expert, the SE will engage with prospective clients to understand their needs and align our solutions to their specific requirements. The SE will be instrumental in shaping the implementation process, ensuring a seamless integration of IDVerse’s solutions into client environments.

Key Responsibilities:

Client Engagement and Requirement Analysis:

  • In conjunction with the Account Executive, collaborate with prospective clients to deeply understand their identity verification needs and challenges.
  • Serve as the technical voice in client meetings, effectively communicating the value and capabilities of IDVerse solutions.

Solution Alignment and Customization:

  • Align client requirements with the technical aspects of IDVerse’s solutions.
  • Define and scope necessary configurations for successful implementation.

Implementation Guidance and Best Practices:

  • Provide expert advice on the implementation of IDVerse solutions in client environments.
  • Develop and share best practices and methodologies for efficient and effective solution integration.

Feature Enhancement and Technical Reporting:

  • Identify and capture new feature requests from clients.
  • Prepare technical reports and feed insights into the Go To Market process for continuous product enhancement.

Collaboration and Internal Alignment:

  • Act as a liaison between the sales, product, and delivery teams to ensure cohesive efforts and optimal client solutions.
  • Participate in cross-functional teams to support product development, innovation and roll out to Sales teams in training.

Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
  • Minimum of 5 years of experience in a pre-sales or solution engineering role, preferably in the identity verification or related industry.
  • Strong technical acumen with an ability to translate complex concepts to non-technical audiences.
  • Proven track record in client engagement and technical consultation.
  • Excellent communication, presentation, and interpersonal skills.

Competencies:

  • Deep understanding of identity verification technologies and market trends.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong problem-solving skills and analytical mindset.
  • Customer-centric approach with a focus on delivering value.
  • Team player with the ability to collaborate effectively across various departments.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Opportunities for professional growth and development.
  • Inclusive and diverse work environment.
  • Vitality Medical Insurance

IDVerse is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Summary:

The role of the Pre-Sales Solution Engineer (SE) at IDVerse in London is pivotal in bridging the gap between prospective clients and our cutting-edge identity verification solutions. This position demands a unique blend of technical expertise, client engagement skills, and a keen understanding of market needs.

The successful candidate will not only contribute significantly to our client's success and satisfaction but will also play a crucial role in shaping the future of IDVerse's product offerings through insightful client interactions and feedback.

As an integral member of our team, the SE will have the opportunity to work in a dynamic, innovative environment, driving growth and excellence in an industry at the forefront of technology and security.

Join us in our mission to redefine identity verification and unlock new possibilities for people around the world.