Solutions Consultant

3 weeks ago

Farnborough Hampshire, United Kingdom myairops Full time

We are in an exciting growth phase, and we need to grow our amazing team. We are looking for a Solutions Consultant to join our Customer Success Team.

The role is suited to a natural problem solver and somebody who feels very passionate about delivering outstanding service to our customers.

Our culture is extremely important to us, you will be joining a highly collaborative team environment The team are friendly and naturally helpful, they also enjoy seeing the many achievements we’ve made in the development of our highly successful products

We feel this is truly a great career opportunity for someone who wants to join a growing SaaS business and will thrive in an interesting and varied role.

About us:

We’re a friendly team of experts, optimists, big-thinkers and problem-solvers, and are lucky enough to work with some of the largest and most successful companies in the world. We’ve had an exciting journey so far Expanding rapidly in response to the success of our products in the market, so we’re on the lookout for more brilliant people to join our team.

myairops is a leader of SaaS products to the aviation industry with customers across the globe with diverse challenges including corporate flight departments, charter brokers, medical providers, military and business aviation operators.

More about the role:

The Solutions Consultant is responsible for guiding customers through the myairops onboarding process. They work closely with business development, engineering, product, and support teams to ensure the customer’s journey runs smoothly from initial interest throughout implementation, then arriving at successful live operation.

Product demonstrations are a key part of the role, supporting our business development team, whilst enabling customers to understand the scope of the product and the potential for tailored solutions.

The role also requires the Solutions Consultant to take a leadership role in the customer onboarding process; acting as the trusted advisor and Subject Matter Expert through the onboarding engagement, and into hypercare.

Skills, Qualifications and Experience required:

Essential:

  • Ability to understand software product functionality, how to translate the application UI to the back end.
  • Experience working with a complex software platform, with requirements to tailor solutions to meet client requirements.
  • Effective communicator, able to adapt to working with different stakeholders, both technical and non-technical.
  • Experience of delivering product demonstrations to customers, conveying knowledge and functionality in a clear and credible way.
  • Ability to apply principles of system configuration, product knowledge and customer requirements.
  • Significant level of customer management experience, with the ability to take complex requirements and present back opportunities within the scope of the product.
  • Ability to work with integration or implementations of Cloud-based systems.

Advantageous:

  • Experience of Aviation Operations, specifically Flight Scheduling or Ground Operations, including Crew Scheduling/Rostering, Charter Sales, and Staff Training is a nice to have.
  • Experience using Jira/VSTS or similar.
  • Understanding of Project Management fundamentals.

Location

The role is hybrid, based at our Farnborough office.

Benefits include:

  • Competitive Salary
  • Group Pension Scheme – up to 5% contributions matched
  • Life Assurance
  • Income Protection
  • Travel Insurance
  • Private Healthcare (after probation)
  • Discounts at popular retailers

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