Solutions Expert

2 weeks ago


Farnborough, Hampshire, United Kingdom myairops Full time
Role Overview

We are seeking a highly skilled Solutions Consultant to join our Customer Success Team at myairops. As a Solutions Consultant, you will play a crucial role in delivering outstanding service to our customers and ensuring their journey with our SaaS products runs smoothly.

Key Responsibilities

• Collaborate closely with business development, engineering, product, and support teams to understand customer requirements and provide tailored solutions.
• Conduct product demonstrations to support business development and enable customers to understand the scope of our products.
• Apply principles of system configuration, product knowledge, and customer requirements to deliver successful implementations.
• Manage customer relationships and present opportunities within the scope of our products.

Requirements

• Experience working with complex software platforms and tailoring solutions to meet client requirements.
• Ability to understand software product functionality and translate application UI to the back end.
• Significant level of customer management experience and ability to present complex requirements and opportunities.
• Experience with integration or implementations of Cloud-based systems.

Desirable Skills

• Experience in Aviation Operations, specifically Flight Scheduling or Ground Operations, including Crew Scheduling/Rostering, Charter Sales, and Staff Training.
• Understanding of Project Management fundamentals.

What We Offer

• Competitive Salary
• Group Pension Scheme – up to 5% contributions matched
• Life Assurance
• Travel Insurance
• Private Healthcare (after probation)
• Discounts at popular retailers
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