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Hotel Operations Duty Manager
4 months ago
Hotel Operations Duty Manager Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7), regular evenings and weekends, occasional night shift cover Salary: £28,000 per annum The role of Hotel Operations Duty Manager is hugely exciting, as you’ll have the opportunity to be part of the team operating our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village You will be a hands-on and very visible manager, leading your team to deliver the highest possible level of guest satisfaction. The Hotel Operations Duty Manager will take ownership of the daily running of our overnight accommodations, always making sure our guests and your colleagues receive the best possible service, including the beautiful (and clean) presentation of all guest and staff areas. Supporting the Senior Front of House Manager, you will assist with the recruitment, training and ongoing coaching of the Hotel guest experience hosting team, empowering excellence at every opportunity. Naturally you will respond to guest feedback on the day, and approach any escalated guest feedback with professionalism, calmness and courtesy, maintaining and showcasing the Merlin company values at all times. Not only will you have the chance to work in our new overnight accommodations, you will also work across our existing, Brick-Tastic, hotels, making meaningful connections with your colleagues and our guests. Please note, internally this role is known as Hotel Operations Duty Manager - Front of House Qualifications & Experience
- Hotel or hospitality experience is essential, ideally in a Front of House / Reception Duty role
- Experience in delivering exceptional guest interactions within a fast-paced Hotel role
- Ideally, you’ll have managed a team before, and have experience with driving your team to deliver on set KPI targets
- Knowledge of risk assessments and wider Health and Safety procedures and protocols
- Approaches guest feedback with empathy, resilience, and realism
- Of course you’ll have a positive attitude and a love of FUN
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world (increasing to 40 after one years’ service)
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- ‘Enjoy the Ride’ Regional Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
