Technical Director

18 hours ago


Nuneaton Warwickshire, United Kingdom Holland & Barrett Full time

With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
We're on an exciting journey to bring innovative wellness products to millions of customers worldwide and our commitment to quality is non-negotiable. As a Product Technical Manager within VHMS, you'll play a pivotal role in maintaining the safety, compliance, and technical integrity of our products, partnering closely with suppliers and internal teams to deliver products that meet the highest standards.
Lead supplier quality reviews, KPI analysis, and Corrective and Preventive Action (CAPA) tracking.
Conduct supplier visits and quality panels, issuing CAPAs where product or process expectations are not met.
Collaborate with NPD and Commercial teams to support launches and ongoing product improvements.
Manage technical product files, including safety reports, claims, and regulatory documentation.
Proactively monitor customer complaints, online reviews, and depot rejections to drive product improvement.
Coordinate branded supplier onboarding and compliance reviews in line with commercial strategy.
Location: This role is based in Nuneaton on a hybrid basis, with 1 day a week in the office and 1 day week travelling either to Suppliers or in our London Hub. This role can also be based in London, would be required to be present in Nuneaton/Burton/travelling to suppliers once a week.
Experience in supplier quality assurance within VHMS is essential
Solid understanding of product compliance, quality systems, and testing regimes
Confident managing multiple projects and balancing technical depth with commercial awareness
Wellbeing & Lifestyle Benefits
Health Cash Plan
Life Assurance
Private Virtual GP
Holiday Purchase option
Pension Contribution
Annual Bonus
Discounts & Savings
~25% Colleague Discount with FREE Next Day Delivery
~ Exclusive Discounts from a wide range of partners
~£/€50 Annual Product Allowance to spend in store

Learning & Development
Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library


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