Complaints Advisor

2 weeks ago

York North Yorkshire, United Kingdom London North Eastern Railway Full time

Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Since we took over on the East Coast mainline, we've been changing the face of rail travel. As Employee Relations Advisor, you'll play a pivotal role within our ER team and wider People function, acting as a trusted advisor to stakeholders across the organisation on both routine and complex ER/IR matters. You will help drive best-practice employee relations by providing clear, confident guidance, drafting and maintaining up-to-date policies, and supporting the delivery of coaching and training alongside the Employee Relations Manager.

Your sound judgement, creativity, and commercial mindset will enable you to identify risks, offer pragmatic solutions, and manage ER cases independently while knowing when escalation is required. Develop, maintain and continuously improve ER policies that reflect legislation, best practice and business strategy, drawing on professional networks to stay ahead of emerging trends.
Champion consistent, high-quality case management, acting as an escalation point for complex or high-risk ER issues and ensuring clear governance and communication.
Prepare case files and tribunal bundles, and produce insightful HR reports by analysing and identifying trends in people data.
Lead and support HR project work, contributing specialist ER expertise to wider business initiatives and organisational change.
Attend consultation, performance management and other ER meetings, providing expert advice to achieve fair and consistent outcomes.
Maintain secondary competence and required training to ensure resilient and flexible service delivery during periods of disruption.

Strong experience in employee relations within a complex, highly unionised environment, with confident case management skills.
Free travel on LNER + 75% off other companies' tickets (for you & dependents)
~ Discounted international train tickets (after one year's service)
~50% discount on LNER tickets for friends & family
~ Generous pension scheme
~ Annual cycle to work schemes
~ Discount, savings and cashback scheme from top retailers
~ Health & wellbeing schemes and discounts
~ Host of training opportunities to help further your career
~ To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Disclosure and Barring Service (DBS) Check
If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. Further information on how we collect and use this data is available on our privacy notice.

Medical screening
We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.

  • Service Advisor

    6 days ago

    North Yorkshire, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £31,000 Working Hours - Monday - Friday 8:00 - 16:00 + Saturday Mornings on rota Location - Pickering Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service...

  • Complaints and Feedback Advisor

    2 weeks ago

    York, United Kingdom City of York Council Full time

    The Head of Corporate Customer Services is looking for someone to support the successful delivery of the council’s customer complaints and feedback team to provide a high quality and effective customer service in accordance with relevant legislation and organisational policies and procedures. The post holder must be able to demonstrate, resilience, drive,...

  • Service Advisor

    2 weeks ago

    York, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - Up to £25,000 + Bonus Working Hours - Mon to Fri 08:00 - 17:30 + 1 in 2 Saturday Mornings Location - York Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department...

  • Customer Service Advisor

    6 days ago

    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and...

  • Customer Service Advisor

    6 days ago

    York, United Kingdom Gamer-Tech Full time

    **Customer Service Advisor** **Company: Gamer Tech** **Location: James Street, York** We are looking to recruit an enthusiastic and self-driven person to join our Customer Service team as a Customer Service Advisor. We repair a range of consumer devices for both the general public and business customers. As we are dealing with other peoples devices in a...

  • Customer Service Advisor

    1 week ago

    West Yorkshire, United Kingdom jark Full time

    Customer Service Advisors required to join an online retailer based in central Dewsbury, West Yorkshire. You will need to have excellent commmunication skills and strong IT / excel skills along with a confident telephone manner. Duties will include : • Handle incoming phone calls, emails, and inquiries from customers promptly and professionally. •...

  • Sales Advisor

    1 week ago

    North London, United Kingdom Currency Exchange Corporation Ltd Full time

    We have an exciting opportunity for 2 Retail Sales Advisors to join our team in our North London stores on a full-time, permanent basis. You'll work 37.5 hours per week, working 5 days in 7. Some weekend work will be required. 1 of the roles covers our stores in: Oakwood and Edmonton The other role covers our stores in: Barnet, Finchley and Wood Green We...

  • Social Value

    6 days ago

    West Yorkshire, United Kingdom Search Consultancy Full time

    Social Value & Stakeholder Advisor Civils Contractor West Yorkshire Competitive Salary We are currently working with a highly valued tier 1 client who are seeking an experienced individual for a fixed term Social Value & Stakeholder Advisor role running for up to 12 months+ in a hybrid working capacity. Based within West Yorkshire the role will be working...

  • Customer Service Advisor

    2 weeks ago

    North Shields, United Kingdom The House Outfit Full time

    We are looking for a Customer Service Advisor who can help us deliver excellent customer service to our growing customer base. You should have a positive can-do attitude and build rapport with our customers, providing them with a positive experience and sharing an enthusiasm for premium wall art. This is a part time role and the hours will always be...

  • Rental Customer Advisor

    1 week ago

    York, United Kingdom Arnold Clark Full time

    We’re looking for an organised and enthusiastic Rental Advisor for our York Car & Van Rental branch as a summer placement. **Hours** **Summer Placement: April - September** **42.5 hours per week working various shifts.** **About the role** As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to...