Complaints and Feedback Advisor

2 weeks ago

York, United Kingdom City of York Council Full time

The Head of Corporate Customer Services is looking for someone to support the successful delivery of the council’s customer complaints and feedback team to provide a high quality and effective customer service in accordance with relevant legislation and organisational policies and procedures.

The post holder must be able to demonstrate, resilience, drive, and commitment, with the ability to work at pace effectively in a constantly changing and pressured environment as well as an approach to work that is characterised by motivation and energy.

We are looking for an individual who is passionate about improving customer outcomes and fosters good working relations with everyone they meet.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process.

Your contractual location will be the designated council office for your team.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

**Closing date**: Sunday 18 May 2025 at 12 midnight

**Interview date**: Week commencing 3 June 2025

  • Customer Support Advisor

    2 weeks ago

    York, United Kingdom Monster Group Full time

    Monster Group (UK) Ltd is a thriving e-commerce retailer offering a diverse range of high quality and great value products to an international market. We source all our products direct from suppliers, retail them across 80 different platforms worldwide and distribute them directly to our customers from one of our Monster distribution centres. We pride...

  • Service Advisor

    2 weeks ago

    York, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - Up to £25,000 + Bonus Working Hours - Mon to Fri 08:00 - 17:30 + 1 in 2 Saturday Mornings Location - York Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department...

  • Health and Safety Advisor

    2 weeks ago

    York, United Kingdom Irwin and Colton Full time

    **Health and Safety Advisor | Yorkshire £50,000 + Car Allowance & Excellent Benefits** Irwin and Colton are working with a major Principal Contractor to recruit a Health and Safety Advisor. This role will be responsible for driving a positive safety culture on one of the organisation's brand-new major projects in Yorkshire. This is an excellentopportunity...

  • Sales Advisor

    1 week ago

    York, United Kingdom BROWN AND BERRY Full time

    **Location**: Brown&Berry -Browns Department Store **Salary**: Neg. according to experience **Employment type**: Initial 3 month contract - Could be extended. **Job type**: Part Time **Contracted hours**: 7.5+ As a Retail Sales Advisor with Brown&Berry, whether you are on the sales floor or the cash desk your role is to deliver exceptional service to our...

  • Customer Service Advisor

    6 days ago

    York, United Kingdom Gamer-Tech Full time

    **Customer Service Advisor** **Company: Gamer Tech** **Location: James Street, York** We are looking to recruit an enthusiastic and self-driven person to join our Customer Service team as a Customer Service Advisor. We repair a range of consumer devices for both the general public and business customers. As we are dealing with other peoples devices in a...

  • Communications and Engagement Advisor

    2 weeks ago

    York, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    The Major Projects and Digital Delivery (MPDD) are seeking a Communications and Engagement Advisor. Using your skills and experience, you'll be collaborating with the Change Awareness and Adoption team to develop and implement communications and engagement strategies, plans, and products that supports the Future Digital Delivery (FDD) programme with...

  • Order Entry

    3 days ago

    York, United Kingdom Talentspa Full time

    Our client is currently looking for an Order Entry & Customer Service Advisor to join their busy team in York. The Order Entry & Customer Service Advisors based in the UK at the company are a dynamic, diverse, and international team from a wide range of backgrounds and disciplines working together to meet the needs of their customers. **Salary**:£28K +...

  • Customer Service Advisor

    1 week ago

    York, United Kingdom Radius Payment Solutions Full time

    **Starting Salary**:£20,500 (plus up to £6,000 commission) **Working Hours**: Monday-Friday 08:30am-17:00pm (no evenings, weekends or bank holidays!) **Location**: Unit 5 Pioneer Business Park, Clifton Moor, Yorkshire, YO30 4TN Are you a natural communicator who enjoys engaging with people? Are you seeking a Customer Service role in a fast paced yet fun...

  • Customer Service Advisor

    1 week ago

    York, United Kingdom Radius Payment Solutions Full time

    **Starting Salary**:£20,500 + up to £500 per month commission **Working Hours**: Monday-Friday 08:30am-17:00pm (no evenings, weekends or bank holidays!) **Location**: Unit 5 Pioneer Business Park, Clifton Moor, Yorkshire, YO30 4TN Are you a natural communicator who enjoys engaging with people? Are you seeking a Customer Service role in a fast paced yet...

  • HR Advisor

    1 day ago

    York, York City, United Kingdom Portakabin Full time

    Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? Portakabin are looking for aHR Advisorto join our HR team based at our Head office in York.As an experiencedHR Advisoryou will provide support, guidance and advice to...