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Field Service Engineer/ Coffee Engineer

4 months ago

London, United Kingdom Shannon White Technical Recruitment Full time

Coffee Field Service Engineer

Coffee Field Service Engineer

Vehicle + pension + other benefits.

This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer to join the London FSE team and visit sites across London.

A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Mechanical experience and knowledge required along with a full UK driving license.

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.

* All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.

* Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.

* Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.

* Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.

* Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

A confident individual with a passion for customer service

* Excellent understanding of coffee quality and associated equipment

* Demonstrates strong problem solving skills with an electrical mechanical background

* Computer literate with a clean driving licence

* Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)