Strategy/Transformation Consultant

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.
We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth.
As a Consultant in frog’s CX Transformation team, you will work closely with clients and colleagues on project teams to design CRM solutions that align with business goals and support the realisation of business value through the implementation of these solutions
Previous experience in delivering customer experience (CX), CRM transformation, or a similar role.
Hands-on experience as an end user CRM platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, HubSpot, Microsoft Dynamics).
Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
Proven experience in designing and delivering CRM and CX strategies.
This role is an exciting blend of management consulting skills, mixed with CRM, Technology understanding, Strategy and Operations.
CX and CRM Strategy Development:
Collaborate with clients to assess their current customer experience and the role of CRM tools in enabling this.
CRM Implementation and Optimization:
Assist in supporting the business transformation enabled by the adoption of CRM platforms (e.g. Salesforce, Microsoft Dynamics).
Assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., Work with technology, data and customer teams internally and externally to develop customer first solutions
Work with client teams to improve CRM adoption and effectiveness to drive better CX and business outcomes.
Collaborate with internal and external stakeholders to align solutions with business objectives
Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease.
Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working
It would be a bonus if you had:
Experience working with at least one of these platform providers – adobe, Salesforce, Microsoft
We don’t just believe in inclusion, we actively go out to making it a working reality. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. CSR
So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. Declare they have a disability, and  Meet the minimum essential criteria for the role.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.