Guest Experience Supervisor
2 days ago
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group Reporting to the Food and beverage Manager, the Food & Beverage Supervisor will provide at all times a friendly and efficient service to the hotel guests. Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels 30% off the Friends & Family rate Extra AL day for every year worked (5 extra days to a maximum of 5 days) Employee Assistance Programme. Cycle to Work Scheme/Transport Schemes Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events What You Will Do Operate Food & Beverage service according to standard operating procedures (SOPs). Ensure timely setup and ongoing maintenance of Food & Beverage areas. Maintain cleanliness and tidiness in all Food & Beverage areas. Control heating, lighting, and music/TVs to create a comfortable atmosphere. Provide efficient and friendly service to guests at all times. Maximize sales through effective upselling. Complete daily SOP checklists to uphold staff training standards. Execute daily and weekly cleaning checklists to ensure high hygiene standards. What You Will Need Previous hotel experience in a 3/4 star hotel property is desired but not essential. Previous experience in a high-volume/fast-paced environment. Fluent English and excellent communication skills. Micros Experience would be preferable Flexible and available to work a variety of shifts, including midweek and weekends. A good team player Are hardworking and dedicated to their role About Us Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight when you are completing your application process.
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