Customer Business Manager

7 days ago

Andover Hampshire, United Kingdom Twinings Full time

Commercial Execution
In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. Ecommerce is a key driver of channel growth and innovation; the Ecommerce Customer Business Manager will play a pivotal role in delivering our ambitious vision and accelerating well-being category expansion. You’ll create real impact by driving breakthrough growth and brand visibility across Amazon and quick-commerce, shaping strategies that win in a fast-moving, competitive landscape.
You’ll win in this role by bringing a blend of commercial acumen, technical know-how (in particular around the intricacies of Amazon), creativity and curiosity - to deliver Increased visibility and recognition of Twinings as a well being drinks brand, sales, profit and share growth.
Amazon Account Ownership: Manage all aspects of the Amazon relationship (Vendor Central/Seller Central), including negotiations, terms, and promo planning.
Advertising & Content Optimization: Manage Agency partner to deliver Amazon Advertising campaigns (Sponsored Products, DSP) and ensure best-in-class product content and SEO.
Forecasting & P&L Management: Own revenue and margin targets; Data Analysis & Insights: Use analytics tools to monitor performance, identify trends, and optimize strategies.
Compliance & Operational Excellence : Ensure adherence to Amazon policies and resolve operational issues promptly.
Minimum 2 years managing Amazon accounts (Vendor Central or Seller Central).
E-Commerce Knowledge: Strong understanding of digital marketing, SEO, and marketplace dynamics.
Commercial Acumen: Proven ability to manage P&L, negotiate trade terms, and deliver profitable growth.
Analytical Skills: Proficiency in data analysis and reporting tools (Excel, BI dashboards, Helium 10, etc.).
Ability to lead projects and influence stakeholders across functions.
Yearly bonus based on personal contribution and financial performance
~ Flexible working options
~25 days holiday plus 8 bank holidays and the option to buy and sell holidays
~ Onsite Gym and Wellbeing Centre
~ Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
~ Pension scheme with your contributions matched for up to 10% of your salary
~ Cycle to work scheme
~ Onsite Staff shop and online staff discounts
~ Bupa Private Medical Insurance
~ Competitive Car Allowance
~ Electric Car Scheme
~ Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
~ Four week Digital Nomad
~ Opportunity for a variety of marketing leading development opportunities
~Birthday day off
~

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