ICT Software Support Engineer

2 weeks ago


Bracknell Berkshire, United Kingdom PaperCut Software Full time

Job Description Are you excited by the world of print management software? Do you dream about find-me printing, have strong knowledge of printing at the O/S layer, and know your Type 3 from Type 4 drivers? Reporting to an EMEA Support Team Lead, you'll ensure that our customers are equipped to maximise the use of our products. This is a full-time, hybrid role based in Bracknell with 3 days per week in the office.

You'll work as part of a global support team responding to enquiries that come in via phone, email, web chat and forum support.
You’ll share knowledge and mentor other team members to support skills development across the team.

We are proud to be a true hybrid workplace that supports both in-person connection and flexibility.
Our Bracknell office has its very own tree, arcade corner and unlimited espresso coffee.
PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
Generous workers' compensation coverage, private medical and leave options, including up to 18 weeks of parental leave.
Empowered development options with a spend-as-you-like annual training budget.
Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe to minimise waste while having a secure and easy printing experience. Simply put, our code saves trees and in our 25 years, we have saved 360,000 trees and counting. Now through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.

As an equal-opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers).



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