Senior Administrator Customer Operations
19 hours ago
Our team thrives in a collaborative, progressing work environment where ideas are valued and innovation is encouraged.
Opportunity to grow knowledge of Anti Money Laundering and Financial Crime.
Ensure Customer Due Diligence requirements are fully met and AML risks considered in relation to non personal customers for BOIUK
Review and interpret customer data in a timely manner, ensuring proactive management of cases including daily oversight of queues, whilst delivering against pledges and promises within Service Level Agreements
Provide assistance and support in amplifying the capability of Case Associates for the betterment of team performance and customer outcomes
Support unit manager with delivering effective and collaborative teamwork, implementing process improvements, embracing new technology and services, production of management information, driving performance based approach across the unit and evidencing high levels of customer service.
Background in a compliance role within financial services
Practical experience of enhanced AML risks and business account opening requirements in order to support account opening for customers with complex business structures in line with UK regulations within a financial services setting
Excellent communication skills and evidence of ability to deal with customers on account opening requirements
The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Units, enabling standardisation, consistent service quality and best practices sharing.
Within UK Operations, Operations NI & Partnership Distribution bring together operational retail and business expertise supporting NI & Partnership Distribution, including NI Customer Contact Centre; Business Banking Operations (incorporating Business Banking Client Services NI); This is a hybrid role, based primarily at the Belfast office. The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.
we have an employee assistance program, WebDoctor and financial wellbeing coaches available. Manage Risk - Self
We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
-
Senior Administrator Customer Operations
19 hours ago
Northern Ireland, United Kingdom Bank of Ireland Full timeWhat is the opportunity? Our team thrives in a collaborative, progressing work environment where ideas are valued and innovation is encouraged. Working as part of a team allowing individuals to leverage each other's strengths and achieve shared goals efficiently. Opportunity to grow knowledge of Anti Money Laundering and Financial Crime. In This Role, You...
-
Senior Director, Commercial Operations
19 hours ago
Northern Ireland, United Kingdom Veristat Full timeJob Description Senior Director, Commercial Operations The Senior Director, Commercial Operations is responsible for driving operational excellence across the commercial organization through strategic ownership of systems, processes, and crossfunctional coordination. This role leads the end-to-end commercial management of the change order process and the...
-
Commercial Business Operations Senior Manager
19 hours ago
Northern Ireland, United Kingdom Veristat Full timeSenior Director, Commercial Operations The Senior Director, Commercial Operations is responsible for driving operational excellence across the commercial organization through strategic ownership of systems, processes, and crossfunctional coordination. This role leads the end-to-end commercial management of the change order process and the commercial tools...
-
Sales Administrator
1 week ago
Northern Ireland, United Kingdom Edit Office (Formerly Oplan Furniture) Full timeCompany DescriptionEdit Group is a trade only distributor for design lead office interiors products inIreland and the UK. Edit Group offer a wide variety of products representing many leading European brands as well as developing their own brand ranges, includingdesking, storage, seating, soft furnishings, boardroom and acoustics.Role DescriptionThis is a...
-
Sales Administrator
1 week ago
Northern Ireland, United Kingdom Edit Office (Formerly Oplan Furniture) Full timeCompany DescriptionEdit Group is a trade only distributor for design lead office interiors products inIreland and the UK. Edit Group offer a wide variety of products representing many leading European brands as well as developing their own brand ranges, includingdesking, storage, seating, soft furnishings, boardroom and acoustics.Role DescriptionThis is a...
-
Sales Administrator
1 week ago
Northern Ireland, United Kingdom Edit Office (Formerly Oplan Furniture) Full timeCompany Description Edit Group is a trade only distributor for design lead office interiors products in Ireland and the UK. Edit Group offer a wide variety of products representing many leading European brands as well as developing their own brand ranges, including desking, storage, seating, soft furnishings, boardroom and acoustics. Role Description This is...
-
Human Resources Administrator
3 days ago
Northern Ireland, United Kingdom Mindteck Full timeJob Description: HR Administrator Location: Springtown, Northern Ireland Job Mode : 1 year contract Rate: Open to discuss About the Role: We are seeking a detail-oriented and proactive HR Administrator to join our HRBP team. This role is critical in supporting the day-to-day HR operations, with a strong focus on attendance management and payroll...
-
Human Resources Administrator
3 days ago
Northern Ireland, United Kingdom Mindteck Full timeJob Description: HR AdministratorLocation: Springtown, Northern IrelandJob Mode : 1 year contractRate: Open to discussAbout the Role:We are seeking a detail-oriented and proactive HR Administrator to join our HRBP team.This role is critical in supporting the day-to-day HR operations, with a strong focus on attendance management and payroll administration....
-
Sales Administrator
6 days ago
Newtownabbey, Northern Ireland, United Kingdom Sleator Plant Ltd Full time £25,000 - £45,000 per yearCompany DescriptionSleator Plant Ltd is the exclusive dealer for Sany, Rokbak, Mecalac and Genie. We have depots in Dublin and Belfast. We specialize in providing premium equipment and machinery to meet the diverse needs of our clients. Our focus is on delivering reliable products and exceptional service, ensuring customer satisfaction and growth. Based on...
-
Accounts Administrator
2 weeks ago
Newtownabbey, Northern Ireland, United Kingdom Network Auto Full time £25,000 - £35,000 per yearRole: Accounts AdministratorLocation: MalluskHours: 40 hours per weekAt Network Auto, Our Success Is Built On Strong Relationships, Trusted Products, And Excellent Service. We Are Proud To Uphold Three Core ValuesPeople We foster a respectful, enjoyable work environment where our colleagues feel valued, motivated, and part of a supportive team with a sense...
