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2nd Line Support Technician
2 months ago
2nd Line IT Support Technician | Kidlington | £30,000pa - £32,000pa plus benefits:
A leading Managed Services Provider based on the outskirts of Oxford (near Kidlington) is looking to recruit a 2nd Line IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 2nd Line Support to over 1000-1250 users covering cutting edge hardware, software and infrastructure technologies.
The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. You will be part of a team based at our client’s stunning location, a barn conversation in the Countryside, with some occasional travel to other client sites. You will troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks. You will also ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies. You will support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.
The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. Windows 10, MS Server 2019/2022, MS Office 365
Active Directory/Entra ID & Group Policy administration
IP networking & telephony, DNS, DHCP
Server, network and desktop hardware.
SCCM
Sophos AV & Encryption administration
Windows 11
Splashtop or other remote-control software
ITIL Foundation, Microsoft certifications, CompTIA A+
Competitive salary, £30k - £32k depending on experience
~ Stunning office location in rural Oxfordshire
~ 23 days’ holiday per year, increasing with service - plus bank holidays and an extra day for your birthday.
~ Holiday purchase scheme
~ Pension scheme
~ On-site parking
~ Free tea & coffee
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
